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Samsung J4+ cellphone can't connect wi-fi due to authentication error.

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Samsung J4+ cellphone can't connect wi-fi due to authentication error.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Samsung J4+ cellphone can't connect wi-fi due to authentication error.
Samsung J4+ cellphone can't connect wi-fi due to authentication error.
2023-01-18 03:20:22 - last edited 2023-01-28 05:43:04
Tags: #Firmware Update #Can't connect Wi-Fi
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: 1.3.2 Build 20221128 rel.45807(5553)

My son has a J4+ Samsung smartphone and since I made a firmware update on my Archer AX11000 to 1.3.2 Build 20221128 rel.45807(5553) firmware version

he can connect wi-fi no more. It says authentication error. the rest of my family's cellphones are connected but my son's.

I would appreciate if someone could find an workaround for this situation.  

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#1
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1 Accepted Solution
Re:Samsung J4+ cellphone can't connect wi-fi due to authentication error.-Solution
2023-01-19 13:08:22 - last edited 2023-01-28 05:43:04
I performed a factory reset and it went back to normal operation thanks for your help anyaway
Recommended Solution
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#4
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4 Reply
Re:Samsung J4+ cellphone can't connect wi-fi due to authentication error.
2023-01-18 10:55:29 - last edited 2023-01-18 10:56:40

  @Miranda73 

 

Hi,

 

Have you already tried to remove the information for this wireless network from the Samsung phone and then connect to the wireless network anew? Usually this is done by tapping on the name of the wireless network and then select "Forget" or something with similar meaning.

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#2
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Re:Samsung J4+ cellphone can't connect wi-fi due to authentication error.
2023-01-18 12:21:52

  @woozle I tried a couple of different things so far but nothing happened. Still the same issue. 

The only thing that I made was a firmware update before that all cellphones were connected. 

Is that a way to downgrade this firmware update? 

My router is an archer ax11000 

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#3
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Re:Samsung J4+ cellphone can't connect wi-fi due to authentication error.-Solution
2023-01-19 13:08:22 - last edited 2023-01-28 05:43:04
I performed a factory reset and it went back to normal operation thanks for your help anyaway
Recommended Solution
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#4
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Re:Samsung J4+ cellphone can't connect wi-fi due to authentication error.
2023-01-19 21:33:34 - last edited 2023-01-19 21:34:01

  @Miranda73 

 

Thanks for reporting back the solution to the problem. This information may be helpful for other users as well.

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#5
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Information

Helpful: 0

Views: 824

Replies: 4

Tags

Firmware Update
Can't connect Wi-Fi
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