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Can't connect Android management app anymore (after a firmware upgrade)

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Can't connect Android management app anymore (after a firmware upgrade)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't connect Android management app anymore (after a firmware upgrade)
Can't connect Android management app anymore (after a firmware upgrade)
2023-01-15 19:05:35 - last edited 2023-01-16 22:17:03
Model: Deco X60  
Hardware Version:
Firmware Version: 1.0.13 Build 20220805 Rel. 71570

Hey,

 

I have 3 x Deco X60, backhaul, had been all good for about a year. I was able to manage the network just fine from my Android app.

 

I updated to the latest firmware (as the app prompted me), that is to "1.0.13 Build 20220805 Rel. 71570". Since then, I am unable to use the Android Deco app to manage the network, I just see "We couldn't find Deco... Something wrong with the Cloud service, try again... Connect to your decos wifi network and then try again".

 

I am connected to the Deco's Wifi network, and it still doesn't work. I can also easily connect locally via browser through 192.168.0.1 (but that interface sucks as it's mostly view only).


Do I have to really restart the whole Deco network to be able to connect again? I will lose all the settings such as reserved static addresses etc.

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#1
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1 Accepted Solution
Re:Can't connect Android management app anymore (after a firmware upgrade)-Solution
2023-01-16 09:41:51 - last edited 2023-01-16 22:17:03

  @kotrfa 

Hi, Thank you very much for the logs.

When I checked the MAC address, I see it is under a different email, not the one you used to register the community.

And the APP log was sent from your community profile

So I guess you might log into the wrong TP-link email account on the Deco APP.

For more details, please refer to the private message.

Wait for your reply.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
Recommended Solution
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#5
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4 Reply
Re:Can't connect Android management app anymore (after a firmware upgrade)
2023-01-16 03:00:05

  @kotrfa 

Hi, welcome to the community.

Could you please leave me a message with the MAC address of your main Deco X60?

And have you ever reset the password of your TP-link account recently?

If possible, please help me submit the APP log here:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Can't connect Android management app anymore (after a firmware upgrade)
2023-01-16 07:50:45

  @David-TP Thanks for the answer! Sure, here is the MAC address of my main Deco: 14-EB-B6-31-34-4C.

 

 

> And have you ever reset the password of your TP-link account recently?

 

I did try that yesterday hoping it would solve the problem, but nothing has changed. I only got logged off in the app and had to login again, the problem persists though.

 

I also submitted the logs, linked this thread in the message + used the same email address.

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#3
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Re:Can't connect Android management app anymore (after a firmware upgrade)-Solution
2023-01-16 09:41:51 - last edited 2023-01-16 22:17:03

  @kotrfa 

Hi, Thank you very much for the logs.

When I checked the MAC address, I see it is under a different email, not the one you used to register the community.

And the APP log was sent from your community profile

So I guess you might log into the wrong TP-link email account on the Deco APP.

For more details, please refer to the private message.

Wait for your reply.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
Recommended Solution
  0  
  0  
#5
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Re:Can't connect Android management app anymore (after a firmware upgrade)
2023-01-16 22:16:56

  @David-TP oh dear, that was it. Apologies...

 

Problem solved, I was apparently signing in under the wrong username.

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#6
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Replies: 4

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