DDNS settings lost and unable to update after switch of main Deco unit

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DDNS settings lost and unable to update after switch of main Deco unit

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
DDNS settings lost and unable to update after switch of main Deco unit
DDNS settings lost and unable to update after switch of main Deco unit
2023-01-10 20:45:16
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.6.1 Build 20220818

I recently swapped my main Deco unit. All the settings were retained, except that I originally had a DDNS domain registered with the TP Link service (tplinkdns.com), but it now shows as disabled. Unfortunately it won't let me update the setting any more - when I try to register it says "Failed to save your settings. Please try again later". I have tried several times for a couple of days, including after rebooting the Deco, and uninstalling and reinstalling the mobile app. I have tried registering with a different DDNS service (NO-IP) but it gives the same message.

 

I suspect somehow the Deco system has ended up out of sync with TP Link's DDNS cloud service. Because it thinks there is no DDNS setting, when trying to register it with the cloud service it is responding with an error because DDNS is already registered.

 

Has anyone encountered this before? Is there anything I can do to fix this? 

 

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#1
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3 Reply
Re:DDNS settings lost and unable to update after switch of main Deco unit
2023-01-11 03:11:13

  @AntonH 

Hi, welcome to the community.

When I checked your TP-link ID, I do see a TP-Link DDNS domain name has been registered under your ID.

I think you might be right that the Deco APP failed to sync the DNS info from the cloud server after switching the main Deco.

Have you tried to force stop Deco APP and open it again?

 

If it did not help, could you please help me submit the APP log:

How to submit Deco APP log

Thank you very much.

Best regards.

 

 

 

 

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#2
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Re:DDNS settings lost and unable to update after switch of main Deco unit
2023-01-11 18:02:37

  @David-TP Thank you for your suggestion, yes I have force closed the app and restarted it, as well as deleting the app from my phone and reinstalling. I guess the problem is in the Deco system, not the app. Anyway as requested I have submitted the app logs.

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#3
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Re:DDNS settings lost and unable to update after switch of main Deco unit
2023-01-12 06:52:52

  @AntonH 

Thanks for the update. I have forwarded the logs to the engineers and hope they could help us locate the issue as soon as possible.

Best regards.

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#4
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