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MC1300 M5 won't boot

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MC1300 M5 won't boot

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
MC1300 M5 won't boot
MC1300 M5 won't boot
2023-01-09 00:12:21
Model: Deco M5  
Hardware Version: V3
Firmware Version:

I bought a set of Decos with 3 units.
I set them up the first day, everything was perfect.

On the second day, I realized that one of the devices does not boot..
I turn it on, and it just stays with the YELLOW LED (initializing)
  and it doesn't come out.
On the network, it goes offline.

The other two decos are working perfectly and I've updated their firmware.
but the other one I don't have access.

is there any way to access it?
I try to reset without success.

 

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4 Reply
Re:MC1300 M5 won't boot
2023-01-09 03:01:19

  @vindalencio 

Hi, it is also suggested to refer to this link to see whether it could get into firmware recovery mode:

How to use firmware recovery if the Deco become brick

If it is still stuck on solid yellow, I am afraid you might need to contact the retailer to replace this unit.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:MC1300 M5 won't boot
2023-01-09 10:57:24

  @David-TP 

I followed all the procedures in the link above to update the firmware.
But unfortunately, the yellow led is still on.

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#3
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Re:MC1300 M5 won't boot
2023-01-10 01:30:45

  @vindalencio 

In this way, I am afraid you might need to contact the shop retailer for the warranty service.

Thank you very much.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#4
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Re:MC1300 M5 won't boot
2023-01-10 11:32:38

  @David-TP 

The biggest problem of all this, I bought my DECOS in another country, I contacted the support of TP-LIK in Brazil, but they don't support it, because I bought it in another country.
this is unfortunate, not having a global warranty policy.

Lamentavel, muitas empresas tem garantia global.

 

Att

Vanderlei

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Views: 262

Replies: 4

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