Solution Wireless signal may disappear after upgrading Archer AX10/AX1500 V1 firmware to 1.3.3 Build 20220815
This Article Applies to:
Archer AX10 V1
Archer AX1500 V1
Note: This article only applies to hardware V1, and it doesn't apply to V1.20 or V2.0.
Problem Description:
We received 3 customers reporting that the 2.4 GHz and 5 GHz wireless signal of their Archer AX10/AX1500 V1 disappeared after upgrading the router firmware to the latest 1.3.3 Build 20220815 official version. When they logged into the router web management page, they got no wireless settings:
Available Solution (Updated on Apr 7, 2023):
The new official firmware for Archer AX10/AX1500 V1.0 which addresses the wireless disappearing issue has been publicly released.
You can click on Check for Updates on your router web GUI or via the Tether App to upgrade and install the latest official version on your device now. Or you can download the latest version from the local website as follows and install it manually on your router:
Archer AX10_V1_1.3.4 Build 20230220
Archer AX1500_V1_1.3.4 Build 20230220
Once we were made aware of this incident, our top priority was to restore the router's wireless connection as soon as we can. If any of you have also upgraded to this 1.3.3 version already and experienced a similar issue, please downgrade the firmware to the previous 1.3.1 Build 20220401 as a workaround (the previous version can be found and downloaded from the TP-Link website here for Archer AX10 V1, and here for Archer AX1500 V1). The wireless signal will be back once downgrade and install the 1.3.1 version. Please restart the router if it is not.
We are here providing a beta firmware for the Archer AX10/AX1500 V1 as well if some of you are willing to give it a try. Below is the download link:
Archer AX10_V1_1.3.3 Build 20230106
Archer AX1500_V1_1.3.3 Build 20230106
Note: You can downgrade to the previous 1.3.1 official version if this beta firmware doesn't work.
If any of you still detects the new 1.3.3 Build 20220815 Rel. 43063 version on your router but fails to upgrade, please take it easy. That is normal, as we have withdrawn this firmware from our Cloud server, and it's no longer available for updating.
Please let me know if there is an issue, we are always ready to help.
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ekstraway wrote
@Kevin_Z OK, let me just add that both the Tether app and the router's WebUI still detects the new 1.3.3 Build 20220815 Rel. 43063 causing the problem.
@ekstraway That's because you are the one that have been pushed for the new firmware before the withdrawal. So it still pushes the firmware to your device if you don't install it.
Please ignore it and wait for the next official version.
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Sorry that there is no definite information of then the official firmware will be available. It's suggested to pay attention to the router web GUI or Tether App for the updates.
I will also update the thread once the new official firmware is available.
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I just got a new firmware: 1.3.4 Build 20230220 Rel. 71494(4555). This was via the web management, and for the hardware version Archer AX10 v1.0.
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lavisa wrote
I just got a new firmware: 1.3.4 Build 20230220 Rel. 71494(4555). This was via the web management, and for the hardware version Archer AX10 v1.0.
Hi @lavisa
Thank you very much for bringing this up and letting me know there is an official firmware for Archer AX10 V1.0.
This 1.3.4 Build 20230220 Rel. 71494(4555) should have addressed the previously reported wireless signal disappearing issue, and it also improves the stability of the system as stated in the firmware release note.
It's suggested to upgrade and install the official version on your router to get a better network experience.
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@Kevin_Z Hi, after updating my AX10 router firmware to 1.3.4 Build 20230220 my WiFi signal is going absolutely haywire. Constant drop in WiFi signal, unable to detect the network. Very unstable connection. This has been happening for the past 2 days. Not sure what to do. Was working perfectly before I updated the firmware.
Hope someone can help.
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Sidd123 wrote
@Kevin_Z Hi, after updating my AX10 router firmware to 1.3.4 Build 20230220 my WiFi signal is going absolutely haywire. Constant drop in WiFi signal, unable to detect the network. Very unstable connection. This has been happening for the past 2 days. Not sure what to do. Was working perfectly before I updated the firmware.
Hope someone can help.
You probably should downgrade to the old firmware that worked and use that, links to downloadable older firmware are in older messages in this thread. Then wait till the new firmware is confirmed to be working properly before updating to that. Doing that has solved same kinds of issues before@Sidd123
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@PatrikP is there a step by step guide that you know of that I can use to downgrade to the previous firware?
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