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iPhone looses Wi-Fi and forgets password

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iPhone looses Wi-Fi and forgets password

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
iPhone looses Wi-Fi and forgets password
iPhone looses Wi-Fi and forgets password
2022-12-27 13:05:37
Model: Deco M4  
Hardware Version: V4
Firmware Version: 1.0.5

Hi! I need some help with the Deco M4! For some reason both my iPhone SE (22) and Apple TV 4K intermittently drops Wi-Fi connection and forget the password. It works fine after reconnecting to the network and re-enter the password. But it's annoying.. It's really random: sometimes it happens in the middle of a tv-show, sometimes when coming home from work. 
 

I can't really understand why.. It's not something obvious that's happening in that exact moment it drops. 
 

All units is updated to the latest software and are rebooted. 

 

Do any of you have an idea what's going on?

 

Thank you!

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#1
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6 Reply
Re:iPhone looses Wi-Fi and forgets password
2022-12-27 14:34:56

  @ecmik Try the solution mentioned here: https://discussions.apple.com/thread/8083665

Just a M4 (2-pack) user who regrets buying it
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#2
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Re:iPhone looses Wi-Fi and forgets password
2022-12-28 15:23:47

  @ImtiazAli Thanks, I've tried that but the problem is still there. Do you have any other ideas besides restoring phone or network settings (deleting all Wi-Fi passwords..)?

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#3
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Re:iPhone looses Wi-Fi and forgets password
2022-12-29 07:13:20

  @ecmik 

Hi, it is also suggested to turn off "Mesh Technology" on the Deco APP for IOS devices.

Then please also try to refer to this link to change the DNS on Deco to 8.8.8.8 and 8.8.4.4.

https://www.tp-link.com/en/support/faq/1855/

Please also refer to this link to configure address reservation on Deco for IOS devices:

https://www.tp-link.com/en/support/faq/1795/

 Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#4
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Re:iPhone looses Wi-Fi and forgets password
2022-12-29 07:20:45

  @David-TP Thank you, I will first try to reserve an IP for these devices and see if it helps. May I ask why I would want to disable mesh technology for my iPhone? That's the whole point of why I bought this system.. 

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#5
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Re:iPhone looses Wi-Fi and forgets password
2023-01-02 20:18:52

  @ecmik The iPhone got thrown out anyway.. Is there perhaps any other ideas what's going on?

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#6
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Re:iPhone looses Wi-Fi and forgets password
2023-01-04 03:14:32

  @ecmik 

Hi, Thanks a lot for the update.

I would like to follow up on your case via email since I might need further assistance from the senior engineers. 

Please check whether you have got an email from me.

Best Regards.

Wish you a Happy New Year.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#7
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