Deco won't connect to modem after power failure

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Deco won't connect to modem after power failure

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kirk9296

2022-12-11 17:11:50

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Registered: 2022-12-11

Deco won't connect to modem after power failure

2022-12-11 17:11:50

Model: Deco S4

Hardware Version:

Firmware Version: 1.5.1 build 20220113 rel. 42007

Using Century link fiber, IPTV/VLAN. It seems that after any short power outage, I have to start set-up on main s4 from scratch (modem power off and on again) and resetting the s4 to get it back in set-up mode. Is there a fix for this short of an ups backup p/s.? Very Disappointed with the s4 mesh so far!

1 Reply

David-TP

2022-12-12 03:10:54

Posts: 12443

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Registered: 2020-04-14

Re:Deco won't connect to modem after power failure

2022-12-12 03:10:54

@Kirk9296

Hi, welcome to the community.

May I know the model number of the Century fiber/cable modem?

After the power failure, Can I have a picture of the IPV4 settings on the Deco APP>More>Internet connection when Deco failed to connect to the modem?

If possible, could you please connect a wired laptop to the modem directly after the power failure and check whether the PC could be able to get internet service?

If yes, please refer to this link to clone the PC MAC address on Deco:

How to Configure MAC Clone on Deco if Deco fails to connect to the internet

Best regards.

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Deco won't connect to modem after power failure

Deco won't connect to modem after power failure

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