Hi, I'm having some technical problems and don't know what I'm doing wrong. I'm unable to connect to the Internet via my new router, an Archer AX6000.

I'm in NZ and am attempting to connect to a 2degrees fiber box. The router supplied by 2degrees works perfectly. Our Internet plan is current and active.

I have selected PPPoE, the Internet VLAN ID is set to 10. I've checked and re-checked the username and password required to connect many times. I got in touch with 2degrees tech support, they checked my settings (went above and beyond what they're supposed to do) and everything looks OK on their end. Notably the person I spoke to said that they could detect that a LAN cable was plugged into the fiber box, but they couldn't see anything at all plugged into it.

I've reset both the fiber box and router several times. I've swapped out the network cables several times. I've tried different ports on the fiber box, and even tried putting the cable from the fiber box onto one of the LAN ports instead of WAN.

I assumed that the router was faulty (manufacturing faults do happen) and got the router replaced with a brand-new one. I have encountered exactly the same errors; the unit cannot see the Internet, the IP address and other settings sit at 0. I've tried shuffling settings around a little and have looked at lists of settings for 2degrees online, copied them out, shuffled seemingly pertinent settings around, always it simply refuses to establish a connection.

I have also noted that now I have unplugged the router from the fiber box and replaced it with the old one, the AX-6000's control panel has a red cross on the Internet status, so it is at least reacting to the absence of being plugged in.

The only thing I can think of is that perhaps the fiber box is at fault and cannot "talk to" third-party routers, or does the AX6000 have issues with Fiber connections? This sounds unlikely, and the tech support person I spoke didn't indicate this was a possibility, and they were quite thorough.

I tried to attach a screenshot, it seems I can only attach 1, so I've crudely stitched together 3 pictures to show some of the Internet settings.

I simply don't understand what I am doing wrong, any assistance would be greatly appreciated.