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Connection drops on Deco-M4 AC1200

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Connection drops on Deco-M4 AC1200

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Mbappe

2022-12-01 02:00:47 - last edited 2024-10-16 08:38:27

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Registered: 2022-12-01

Connection drops on Deco-M4 AC1200

2022-12-01 02:00:47 - last edited 2024-10-16 08:38:27

Tags: #Network Connectivity

Model: Deco M4

Hardware Version: V2

Firmware Version: 2.14.24

Hi ,I am experiencing random connection drops on my Deco M4.I have two Deco M4 connected in mesh network.The lights turn red and there is no internet connection.However the connection is back again working after few moments later.

I have been using the Ethernet cable connected directly to my ISP provider box and the connection drops disappear.

Can someone please advice on this?

Thanks

1 Reply

David-TP

2022-12-02 09:52:29

Posts: 12823

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Registered: 2020-04-14

Re:Connection drops on Deco-M4 AC1200

2022-12-02 09:52:29

@Mbappe

Hi, I see the latest firmware for Deco M4 v2 is 1.5.5 and maybe you could update the firmware to the latest version first:

Deco M4_V2_1.5.5 Build 20220823:https://www.tp-link.com/support/download/deco-m4/v2/#Firmware

How to update the firmware: How to Update the Firmware of Deco (Method 2 via web UI)

And just in case the disconnection started again, please send an email to support.forum@tp-link.com with the following information:

1. How often would the disconnection repeat within one day?

2. Can I have a screenshot of the IPV4 settings(under Deco APP>More>Advanced>IPV4) when Deco turned to red again?

Thank you very much.

Best regards.

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Connection drops on Deco-M4 AC1200

Connection drops on Deco-M4 AC1200

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