I called TechSavvy, had them assist me in setting the SmartRG to bridge mode. This was presumably done successfully - the Power and DSL lights on the device were operating. I followed step one of the quick start menu to connect the AX23 to the SmartRG. Then I downloaded the app, and followed the promps to set up the network. It would take me as far as naming the network and the password, and then never establish a connection. Over and over it would just say there was no internet. I tested my connections - tried WAN to WAN, WAN to LAN, LAN to WAN - like an idiot - and that did nothing. I unplugged the SmartRG and plugged it back in, and that did nothing. I did a factory reset on both devices, got back on the line with TechSavvy, reperformed the Bridge conversion, redid everything, and nothing. No connection. Wifi is on, no internet. Anyone else experience this? Who's issue is it.