dell 9520 laptop is not connecting with my TPLINK Archer C20 5GHZ

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dell 9520 laptop is not connecting with my TPLINK Archer C20 5GHZ

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Manu_2355

2022-10-25 07:14:37

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Registered: 2022-10-25

dell 9520 laptop is not connecting with my TPLINK Archer C20 5GHZ

2022-10-25 07:14:37

Model: Archer C20

Hardware Version: V5

Firmware Version:

Hi All , I received a new laptop from my company which is dell 9520 XPS 15 . I am using tplink c20 router which supports 5ghz and 2.4 GHz . I tried to connect my laptop to 5GHZ it is not connecting but my other devices are already connected to 5Ghz and working fine . So I thought its a device problem and I configured everything on device but no use .

I tried to connect to my friend's D-link router with 5GHZ connection and my dell 9520 is connecting to my friend's wifi 5GHZ perfectly.

So t's, not dell issue. i think it might be config issue of my router .

can someone please help me on this

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Paris_lly

LV2

2022-10-26 08:30:32

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Registered: 2020-06-05

Re:dell 9520 laptop is not connecting with my TPLINK Archer C20 5GHZ

2022-10-26 08:30:32

@Manu_2355

You'd better check if there is any special setting on the C20 that may block the Dell laptop from connecting to the network, such as access control.

You can also try modifying the 5G wireless settings on the C20, you can try different 5G channels, change the channel width to 80MHz, and change the security to WPA2-PSK, AES. Be sure the Smart Connect is disabled first (it C20 supports smart connect).

dell 9520 laptop is not connecting with my TPLINK Archer C20 5GHZ

dell 9520 laptop is not connecting with my TPLINK Archer C20 5GHZ

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