Archer AX50 not re-establishing connection automatically
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Hello,
I have a problem that when my ISP's router/modem lose a connection, my Archer AX50 won't re-establish connection automatically. Internet light changes from green to orange till I rest it manually. I've set up Reboot Schedule at 5AM to restart the router, but this may happen more than once per day so it's not a permanent fix.
This is happening since I got the router over a year ago and it's really annoying. Is there a solution for this?
Regards,
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Hello @mace_m_2001
Can we confirm who is your ISP, and what is the WAN connection type on the AX50?
When the ISP modem recovers, will the AX50 internet LED stay orange until you restart it manually, or unplug the cable from its WAN then plug it back? Please login to the AX50 web interface page to check if there is a WAN IP address when the internet LED is orange, send us the screenshot. If there is still a WAN IP address and gateway when the internet is off before you manually restart the AX50, please try to change the DNS server on the AX50 to 8.8.8.8 and 8.8.4.4 under Advanced -> Network -> Internet, where you can find "Use the following DNS addresses", then monitor again.
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ISP is Makedonski Telekom part of the Deutsche Telekom Group.
Yes, internet LED stays orange until restart or unplag/plug in back.
While LED is orange, before restart, this is the screen I have.
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Thank you very much for getting back with the detailed info.
Can you please confirm if you can always get the internet once the ISP modem is restarted? You can connect the ISP modem to a computer directly, then try to power the modem off then on, check if you can still get the internet on the computer.
If that always connect fine, please connect the AX50 back to the internet, when the internet disconnect next time, please log into the router web page, click on the Release button then Renew to observe if the internet will be back. Please save and send us the system log for further analysis.
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Just found that you are not the poster, are you having the same issue? Or you are using another account?
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@Kevin_Z , yes the same user, not sure if I'm logged in with different user from different comp, but oppening email link is bringing me here.
Issue solved by entering the DNS server on to 8.8.8.8 and 8.8.4.4
It takes 10-15sec before reconnecting so didn't noticed it on the first try.
Thanks
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