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Powerline 4010 KIT(UK) Ver 3.0 update fails

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Powerline 4010 KIT(UK) Ver 3.0 update fails

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Powerline 4010 KIT(UK) Ver 3.0 update fails
Powerline 4010 KIT(UK) Ver 3.0 update fails
2022-09-14 19:22:39 - last edited 2022-09-15 01:14:27
Model: TL-PA4010 KIT  
Hardware Version: V3
Firmware Version:

I"m trying to update the firmware on my Powerline TL-PA4010 KIT(UK) Ver:3.0.

 

I have downloaded the firmware from the support page.  The downloaded file appears to be for EU even though I have selected UK version 3.

 

The update fails, so I'm wondering if the downloaded file is incorrect.

 

The filename is TL-PA4010(EU)V3_180914

 

If this is incorrect for the UK model, please point me to the correct file.

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Re:Powerline 4010 KIT(UK) Ver 3.0 update fails
2022-09-15 02:17:43 - last edited 2022-09-15 02:18:27

Hello  @jamesall 

Thank you for starting a detailed thread.  

For powerline devices, sometimes the UK local website lists the (EU) version firmware, most of the time it is a common firmware for (UK)/(EU).

Firmware for TL-PA4010Kit V3 : https://www.tp-link.com/support/download/tl-pa4010-kit/#Firmware

 

NVM & PIB or GGL is firmware file for wired powerline units, firmware is updated via tpPLC Utility:
How to update the firmware using tpPLC Utility (new logo)?

 

Temporarily turn off firewall or antivirus software and see if that makes any difference. 

 

If that failed, can I have a photo of the error message when firmware update got failed? 

Please share a photo of the file names that has been uploaded and a photo of the back label on TL-PA4010 for us to double confirm the model & country version, thank you. 
 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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Re:Powerline 4010 KIT(UK) Ver 3.0 update fails
2022-09-15 09:12:40

  @Solla-topee 

Screenshots of the download location, filenames, error message and photo of the adapter all attached.

 

 

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Re:Powerline 4010 KIT(UK) Ver 3.0 update fails
2022-09-20 08:46:42 - last edited 2022-09-20 08:49:24

Hello   @jamesall 

Sorry for the late reply, and really appreciated for the photos, the firmware files looks fine to me if you uploaded the PIB.NVM. separately. 

If you own a Windows PC, you could also try to update the firmware on a Windows. 

To better assist with your case we created a support email TKID220923225 and get it escalated, please check your email inbox.   

 

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:Powerline 4010 KIT(UK) Ver 3.0 update fails
2022-09-26 10:29:11

  @jamesall May I know were you able to update the firmware successfully?  If you need any further help, please reply TKID220923225 and let us know. 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#5
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Re:Powerline 4010 KIT(UK) Ver 3.0 update fails
2022-12-24 08:44:14

  @Solla-topee 

I have the same problem with PA2010. I downloaded the utility and firmware on the TPLinks Web Page. When I tried to update the firmware, the update task failed and the plc didnt work (leds do not blink anymore).

I have another kit but I am really not convinced that it will be the same result.

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