AX72 No internet while connected if idle
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When devices are connected overnight, they lose internet connection even while connected to the router. I notice that clients in network map only shows devices actively using the internet and doesn't show those connected to the router.
When I turn on my computer, it takes 10-20 seconds for it to change from "No internet" to connected.
I have less than 10 devices.
Is there a fix for this issue? I have TWT and wireless scheduling turned off.
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Hello @zazazas
Thank you for posting on the TP-Link Community.
Is your computer connected to the AX72 via an Ethernet cable? What is the brand and model of the Ethernet adapter?
Are there any range extenders that connect to the AX72 via Onemesh? If no, please try to disable Onemesh on the AX72, then reboot the AX72 and the computer to confirm if it can connect to the internet immediately when it starts up.
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@Kevin_Z No it's using wifi. I don't have any range extenders connected and onemesh is turned off.
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Thank you for getting back with the detailed info.
Can I know what are the devices that connect to the AX72 lose internet access when they are idle? What are the OS versions?
This sounds more like a behavior decided by the devices themselves, some phones will lose the wireless connection when idle and it is designed to be like that to save battery.
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I'm fairly certain it isn't. I was using an Asus router before this and it never had this behavior. The 'No internet" occurs on a Windows 10 laptop and the suspected overnight "sleep" happens on Android. My device is on Android 11 but I have others on different versions that seem to do the same thing.
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If that is the case, I would like to escalate the case to our support engineers to investigate further, please check your registered email box and follow up. Thank you.
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