Can't use the 5g network

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Can't use the 5g network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't use the 5g network
Can't use the 5g network
2022-08-14 18:08:39 - last edited 2022-08-15 00:50:34
Model: Archer C50  
Hardware Version: V4
Firmware Version: 4

I don't know what is wrong but I am not able to use the 5g network of my c50 router 

When 5g is switched on I can't find it on my mobile device 

I am using a samsung s20 ultra 5g still its not there

But its shows on realme redmi devices only.

& I also have wifi internet issue on the 2.4g network

If you could anyone help me

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Re:Can't use the 5g network
2022-08-15 09:09:24

Hello @Shah-alam 

 

If you are unable to find the 5G network on your Samsung S20 Ultra, please check and ensure it connects to other 5G networks fine, which will prove the 5G is working fine on the phone.

 

If it cannot find the 5G signal of the C20, please confirm if the C20 is an EU version or a US one, try to modify the 5G channel and you can try 36/40/44/48 if it is an EU version.

 

BTW, some mobile phones that are sold in Bangladesh may only support a 5G frequency in 149~165, which means it cannot work with the Archer C20 if the C20 is an EU version.

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