Weekly reboots required to keep the network running

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Weekly reboots required to keep the network running

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Weekly reboots required to keep the network running
Weekly reboots required to keep the network running
2022-07-19 06:09:18
Model: Deco X60  
Hardware Version:
Firmware Version: 1.5.1 Build 20210204 Rel. 50164

Every week or two my network goes down. I've isolated the issue to the deco system by only rebooting the decos and having the problem resolved repeatedly.

 

The behavior looks like:

- Wifi is still connected

- No data can be loaded from the internet

- The deco app is "unable to connect to the main deco"

- Wired computers are equally affected

- The router is unable to be accessed in a browser at its usual address of 192.168.68.1

 

 

Background on my network:

- Wired backhaul for an x60 system with two satellites and a main router

- Contains a variety of IoT devices

- Contains several laptops

- Contains several phones

 

Restarting the access points fixes the issue every time. I'd like to find the root cause on this before resetting everything. Does anyone have any suggested debugging steps from here?

 

Thanks!

Cory

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Re:Weekly reboots required to keep the network running
2022-07-20 02:41:27

  @corybobory 

Welcome to the community.

Can you help me check the following details as well:

1. May I know who is your internet service provider and how about the model number of the cable modem?

2. When the internet dropped out, would the LED on the main Deco turn red?

 

At the same time, I will try to follow up on your case by email, and please check whether you could get an email from me.

Best regards.

 

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Re:Weekly reboots required to keep the network running
2022-07-21 00:11:15

  @David-TP 

 

1. My ISP is my local fiber provider. It's run by the city. The model of the modem (which is actually an ONT) is Nokia 7368 ISAM ONT G-010G-A.

2. I think sometimes the main deco would turn red and sometimes it was the satellites, but i'm not sure if that's true of every time, but I will be keeping an eye on that going forward.

 

Thanks!

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