Hi,

during Amazon Prime Day I bought 3 Amazon Echo's. Setup via Alexa App so far went well, they are connected to the router and seemed to work correct. Now the tricky part start. If I try to pair all 3 together into a stereo pair, the Alexa App disables the Echos after the first one is selected and says the following:

"Check network connection, Make sure your devices are on the same Wi-Fi network. Guest networks are not recommended."

• On the router Web frontend and Theter app they are all three shown as connected to my regular network
• The Alexa App says that they are connected to the same wifi too

After many hours of working with the at least partially, crapy and slow Amazon support, I almost gave up. They promised that they escalate the case, but who knows what that means and when that happens.

They did the same kind of troubleshooting with me:

• checked that they are all on the same network -> yes
• checked that they are all updated -> all same current version
• checked that the Alexa app is new installed and was reset too -> done
• changed some account settings which required a router and echo reboot -> done

So, now after all the that, out of boredom I changed the echos to the guest network, which even the Support, Amazon Help-Pages and even the App suggested not to do. But they only work within the guest network?!

I've checked the settings of my regular network and guest network, as far as the web frontend allows it, and verified the applied settings via Wifiman App.

(I've fiddling around with the settings and rebooted the router and echos every time I changed a single setting - This is the last setup where I stopped after.)

For me it seems obvious that it's a Wifi related issue, so that's why I'm here with my issue. Can anyone please tell me how to make the regular network work the same way as the guest network does? The guest network serves a purpose here, and keeping them there isn't solving my issue.