Solution Cannot Access the Internet when connecting an Archer AX6000/AX11000 to Starlink Gen 2
This Article Applies to:
Archer AX6000 V1
Archer AX11000 V1
Archer AX90 V1
Archer GX90 V1
Archer AX3200 V1
Issue Description/Phenomenon:
Starlink Gen 2 system generally includes a Starlink Terminal, a Starlink router, and an Ethernet adapter. This Ethernet adapter will give you the ability to hard-wire the system and use non Starlink equipment with the system, and it is a must when connecting a non-Starlink router. However, SpaceX/Starlink doesn't guarantee performance with a non-Starlink router, the FAQ notes:
If you want to connect our TP-Link router like Archer AX6000/AX11000 to the Starlink Gen 2 system but unfortunately fail to connect to the internet, please go through this article to figure it out.
Available Solutions:
Solution 1
For Archer AX11000/AX6000
Upgrade and install the below beta firmware on the Archer AX11000/AX6000, then connect the WAN/Internet port to the Starlink Ethernet adapter to observe if the internet works. Download and unzip the firmware file, then you will see the “.bin” firmware file, launch a web browser and go to the Advanced > System Tools > Firmware Upgrade page to upload the firmware file:
Archer AX11000_V1.0_221209 (Updated on Dec 12, 2022)
Archer AX6000_V1.0_230303 (Updated on Mar 15, 2023)
Note:
1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding!
2. This beta version can be applied to the EU and US versions.
For Archer AX90/GX90/AX3200
Step 1 Connect the Starlink Gen 2 Ethernet Adapter to the 1 Gbps WAN/LAN Port on the Archer AX90/GX90/AX3200 instead of the 2.5 Gbps WAN/LAN Port, then check if the internet will work.
Step 2 Visit http://tplinkwifi.net and log into the web GUI of the router, go to Internet, and select 1 Gbps WAN/LAN as the WAN/Internet port.
Note: The 2.5 Gbps WAN/LAN port and 1 Gbps WAN/LAN port cannot be used as the WAN port at the same time. Once we choose to use the 1 Gbps WAN/LAN port as the WAN port for internet service, the 2.5 Gbps WAN/LAN port will be used as the LAN port by default.
Solution 2
Try modifying the Internet Negotiation Speed to 100 Mbps Full Duplex, then save and reboot the system to determine if the internet works.
For Archer AX6000, go to Advanced > System Tools > System Parameters page, scroll down to the bottom of the page, you see find Internet Port Negotiation Speed Setting, change it to 100 Mbps Full Duplex:
For Archer AX11000, go to Advanced > Network > Internet page, scroll down to the bottom of the page, you see find Internet Port Negotiation Speed Setting, change it to 100 Mbps Full Duplex:
Solution 3
If you happen to have a network switch, try to plug the switch between the Starlink Ethernet Adapter and the Archer AX6000/AX11000 WAN, that is Starlink router --- Ethernet Adapter --- Switch --- Archer AX6000/AX11000, then confirm if the internet works.
Feel free to comment below whether the issue gets fixed with the above solutions. We will also investigate further and update the thread when there is a final solution, welcome to subscribe!
More Articles:
How to Connect and Set up a TP-Link Router to Starlink Internet
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There is a new firmware -- I don't know if it addresses this problem or not.
I have not yet updated my AX6000
Linda
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lklawrie wrote
There is a new firmware -- I don't know if it addresses this problem or not.
I have not yet updated my AX6000
Linda
Not certain I follow ... I'm only seeing the following "latest" firmware versions:
AX6000 Firmware:
Download Center: 1.3.0 Build 20221208 rel.45145 (Archer AX6000(CA)_V1_221208.zip) This Thread : 1.3.0 Build 20230303 rel.35566(4341) (ax6000v1-up-ver1-3-0-P1[20230303-rel35566]_starlink_beta.zip)
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@Kevin_Z is it safe to say that there's never going to be a Fix. Based on seeing this almost 2 year old thread about the issue. I just purchased a new ax11,000 not knowing that this issue existed. I try to duplicate my home net work at the cottage my ax11,000 connect to the Starlink however the speeds fluctuate from 10 to 70 mbps and the Internet to the devices doesn't really work. Would it make more sense for me to return this router well I still can or is an actual fix coming?
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Coolneans_1 wrote
@Kevin_Z is it safe to say that there's never going to be a Fix. Based on seeing this almost 2 year old thread about the issue. I just purchased a new ax11,000 not knowing that this issue existed. I try to duplicate my home net work at the cottage my ax11,000 connect to the Starlink however the speeds fluctuate from 10 to 70 mbps and the Internet to the devices doesn't really work. Would it make more sense for me to return this router well I still can or is an actual fix coming?
Configure the AX11000 with a WAN Static route to the StarLink Wi-Fi router if you haven't done so and have placed the StarLink router into Bypass Mode.
You can then use the StarLink mobile app to perform a speedtest using the mobile app which uses the built-in StarLink speedtest. If you see the same fluctuations, you can at least confirm that it's not the router since the speedtest is happening outside the AX11000 WAN.
This link as the info you need to setup the static route:
https://community.tp-link.com/en/home/forum/topic/574814
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@hgagne added static routing, like the instruction said. Nothing changed. The Starlink app is still reading 500 download 20 upload. with the TP link router router speed is fluctuating between 9 download and 100 download.
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Coolneans_1 wrote
@hgagne added static routing, like the instruction said. Nothing changed. The Starlink app is still reading 500 download 20 upload. with the TP link router router speed is fluctuating between 9 download and 100 download.
The purpose of adding the static route is to allow access to the StarLink device - from behind your router - so as to view the settings currently applied to the StarLink and also run the internal speedtest via the StarLink app.
Based on your reply, it would appear that when you run the speedtest from behind the AX router, the speeds are substantially lower and when you run the speedtest using the StarLink app, which are substantially higher.
Assumptions here are: the StarLink is in Bypass mode, the BETA firmware from this thread has been applied to the AX, the WAN adapter on the AX is set to auto-negotiate.
If this is the case, you now have sufficient information to make a decision as to wether-or-not to return the router and purchase a different brand.
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Are you saying the internet speed is not good when connecting the AX11000 to the Starlink Gen 2 via the adapter? Can I know the bandwidth you paid for the internet? How about the speed if you connect the computer directly to the Gen 2 adapter?
Please try to reset the AX11000 to factory defaults, and refer to this FAQ to set it up again to observe if the internet connection is good.
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Hey Axel1999caLV1, glad to hear that you're now connected! In terms of maximizing the performance of your Archer AX6000/AX11000 router, there are a few things you can try. Firstly, make sure that your router's firmware is up to date as manufacturers often release updates to improve performance and Learn address any known issues. Additionally, you can optimize your network settings by adjusting the channel width, enabling Quality of Service (QoS) features, and ensuring that you're using the latest Wi-Fi standards (e.g., Wi-Fi 6). Lastly, consider the placement of your router to minimize interference and maximize signal strength. Experiment with different locations or consider using a Wi-Fi extender if needed. Hope these tips help you get the most out of your router's performance!
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@Coolneans_1 is it any advantage to use the 1gb port instead?
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