Deco M9 Plus No Internet Connection, although ISP is still functioning

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Deco M9 Plus No Internet Connection, although ISP is still functioning

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M9 Plus No Internet Connection, although ISP is still functioning
Deco M9 Plus No Internet Connection, although ISP is still functioning
2022-05-23 08:55:33
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

My ISP Modem is still working, but my Deco is still showing red dot and on the app it also says no internet connection. I have tried unplugging and plugging in the ethernet cable multiple times but it's no use. 

I have also rebooted the Deco unit both through the app and also manually switching it off and on again. 
I have also tried resetthing the Deco unit and connecting it again, but it's still the same. Still showing no internet connection.

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Re:Deco M9 Plus No Internet Connection, although ISP is still functioning
2022-05-23 17:57:21

  @KimLoo 

 

Is your ISP a Modem or a Router?   This will affect how you setup the Deco.

 

If its a MODEM it will require you to enter the details on the Deco Setup, this will be something like VDSL2 with a username / password etc to allow the Deco to dial the modem.

 

However if its a router, then you can choose AUTO during setup as it will already be "dialed to the internet"

 

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