Microsoft Teams calls drop out and/or I freeze or they freeze
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I bought this router in 2020 but didn't get around to using it.
I plugged it in in early 2022 and have not stopped having issues with Microsoft Teams ever since.
The problems are:
1. It lets me join a Microsoft Teams meeting but then I either freeze, the incoming video/screen sharing also freezes, or it boots me out of the meeting altogether, within 20 seconds.
2. People can't hear me and I can't hear them.
I have tried numerous fixes including:
1. Changing wifi channels
2. Plugging ethernet cable directly to the
3. Re-setting the router
4. Reinstalling Microsoft Teams
5. Trying with no video on (sound only)
Nothing has helped. Both IT at work and my ISP (Internode) say it's a router problem and have tried to work through lots of fixes.
I know it is a router problem because I have no problem at all when I hotspot via my iPhone SE 2020.
I am in Australia on the NBN. It is not possible to do some of the fixes suggested by TP-Link help desk such as connecting to the NBN box directly as we can't do that.
I am now at my wits end, having tried to fix the problem for more than 4 months, and even though this router cost $260 AUD I am looking at buying a brand new router which isn't Tp-link brand.
I have no problem using non-video MS Teams functionality.
