One Deco M9 keeps disconnectiong

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One Deco M9 keeps disconnectiong

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

nightrave

2022-04-15 18:20:22

Posts: 2

Helpful: 2

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Registered: 2022-04-15

One Deco M9 keeps disconnectiong

2022-04-15 18:20:22

Model: Deco M9 Plus

Hardware Version:

Firmware Version: 1.5.1

I have a mesh network with 2 Deco M9 Plus. Recently one started disconnecting from the main one. The light is still green as nothing ever happened, but all devices that are connected to show that "there is no internet connection". And when I open the Deco App, it shows that this Deco is disconnected from the main one. Rebooting the device helps for like an hour, but then it all goes back. I tried resetting the other deco and then readding it to the network, but with no results. Any advice before I go down the RMA route?

1 Reply

David-TP

2022-04-18 06:56:22

Posts: 12451

Helpful: 1719

Solutions: 1199

Stories: 9

Registered: 2020-04-14

Re:One Deco M9 keeps disconnectiong

2022-04-18 06:56:22

@nightrave

Hi, welcome to the community.

Do you have a wired laptop and would it be possible to check whether the Ethernet connection from this unit had the same issue?

If possible, could you please set this unit as the main Deco and test whether the internet connection is still unstable or not?

How to Setup the Satellite Deco to be the Main Deco?

May I know how long have you had the Deco unit?

By the way, I have sent you another firmware via private message and please try to install this firmware via web UI and check whether it could improve the stability:

How to Update the Firmware of Deco--Method 2

Thank you.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

One Deco M9 keeps disconnectiong

One Deco M9 keeps disconnectiong

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