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Deco M5 Connection Dropping

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Deco M5 Connection Dropping

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

fraserc86

2022-04-12 07:18:49 - last edited 2022-04-12 07:21:04

Posts: 1

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Registered: 2022-04-12

Deco M5 Connection Dropping

2022-04-12 07:18:49 - last edited 2022-04-12 07:21:04

Model: Adapter

Hardware Version:

Firmware Version: 1.5.7 Build 20210819 Rel. 43499

I am having an issue whereby i lose connection on my Deco network sporadically during the day. I cannot understand what is driving this issue.

I have attached the latest log where you can see a number of disconnections occurring. The unit appears to be losing its IP address and thus dropping.

Your assistance would be greatly appreciated.

@David-TP

1 Reply

David-TP

2022-04-13 11:17:06

Posts: 12781

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Registered: 2020-04-14

Re:Deco M5 Connection Dropping

2022-04-13 11:17:06

@fraserc86

Sorry for the delay.

I did not see any logs and can you send them again?

At the same time, could you please send the following information to support.forum@tp-link.com(please add the forum ID543684):

1. May I know the model number of your internet provider? and how about the model number of your ISP cable/fiber modem?

2. Since you mentioned "The unit appears to be losing its IP address", Do you mean the IPV4 address of Deco under Deco APP>More>Advanced>IPV4?

--if yes, can I have a screenshot of this page as well?

3. Did you also notice whether the LED on the main Deco turn red?

Thank you.

Best regards.

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Deco M5 Connection Dropping

Deco M5 Connection Dropping

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