Sky Q not connecting/freezing

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Sky Q not connecting/freezing

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Sky Q not connecting/freezing
Sky Q not connecting/freezing
2022-04-03 20:20:28
Model: Deco X50  
Hardware Version: V2
Firmware Version: V2

Today I installed my new Deco X50 3 pack and had the issues many people have reported with constant disconnects and freezing. I tried an experiment that actually worked!

Long story short, I turned the 2.4 band off WiFi and plugged the main Q box into one of the Deco's using Cat5e which had the effect of making the Q box think it was plugged into the router. After restarting all the Sky boxes (Q box and 4 minis) everything works perfectly!

I hope this helps some of you out there.

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#1
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Re:Sky Q not connecting/freezing
2022-04-06 08:17:06

  @Farleyfeatures 

Thank you very much yesyesyesand It would be very helpful if other users have the same issue.

 

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