Deco Turning Off 5ghz WiFi Setting Does Not Stay Off

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Deco Turning Off 5ghz WiFi Setting Does Not Stay Off

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco Turning Off 5ghz WiFi Setting Does Not Stay Off
Deco Turning Off 5ghz WiFi Setting Does Not Stay Off
2022-02-05 16:03:23
Model: Deco P9  
Hardware Version: V2
Firmware Version: 1.1.3

I live in a house with thick internal walls hence my choice of the Deco P9 as my main unit (the inbuilt back haul is superb!). I supplement the 3 P9 units with a couple of M5 and an M20.

 

Wifi is sketchy at the best of times, so I opt for a slower but more stable WiFi standard 2.5ghz... the P9 supports both the 2.5ghz and the 5ghz... the Deco app allows me to turn off the 5ghz, which instantly gives me a stable 150mbps throughout most of the house. This is great! However...

 

Occasionally my WiFi degrades. After some trouble shooting I noticed that the 5ghz was turned on. I turned it off and everything was great again! And it stayed that way for a week or so, then suddenly I noticed my WiFi degrade again, again the 5ghz had been re-enabled.

 

Has anyone else experienced this? It's getting really annoying! 

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Re:Deco Turning Off 5ghz WiFi Setting Does Not Stay Off
2022-02-08 11:01:01

@Jarvichi 

Hi, this issue is quite unexpected.

When you said that 5ghz was turned on, were you seeing the 5ghz was enabled under Deco APP>More>Wi-Fi?

How often would this issue repeat?

Could you please go to Deco APP>Overview>three lines on the top>help>contact us>suggestions and add the APP log, then send the feedback to us?

(Please leave me a message once you sent the email)

Thank you very much.

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