@Momcho 

Just received another email, which I want to show you:

"The first reply on the forum from TP-Link is “I could not provide an answer to the ETA of the new firmware of Deco M9 plus and Deco MR.” This does not sound like a promise from our side."

"Our predicted coverage is tested in ideal conditions, so your performance may vary according to the building materials and other interference in your area."

"We are sorry that you are not happy with your product. If Deco did not meet your expectations, you should have chosen another product. We did not claim that Deco is the best option for your network topology."

Cicero_Neto wrote

@Momcho, they are right. Our fault was to choose the wrong product or vendor. I Will remember that answer next time I choose another networking product.

@Cicero_Neto Exactly, me too.

Currently searching for home Mesh product (not an alternative, because Decos are "not mesh" according to TP-Link, as advertised.) Maybe they chose the wrong title on all the product pages in recent years?

I hope "Help us improve" survey is actually monitored by someone, not only developing prototype products and flooding the market with not working (or fully developed) products.

Another problem is the forum (just like the market) is flooded on the first page by posts, written by TP-Link and users can't actually be aware for the products they are buying and reviews and problems that other users are facing.

Edit: Just found out that people are dissapointed with updates since 2020 and talking about EOL of M9 Plus. Wish to know that when buying a $200/unit product...

@Zorki48 

Thank you for your reply. I saw your posts and the problems you had.

I am not a person with a free time, I am a person who needs normal internet connection and invested some money in promising product, which turned out to be just a piece of plastic with light on it. My old TP-Link (Archer 7) was far more capable. But guess what - they are developing Deco & OneMesh - event TP-Link products are not compatible with each other. Exactly like Kasa & Tapo (you need completely different accounts, registrations, integrations for cameras which look the same), but this is for another discussion ;)

I am more than happy that you managed to deal with them with M9 Plus.

I have two M9 Plus (which in my opinion was one of most advanced and promising Decos) which are advertised as:

- One is enough to cover 300 sq/m (I am struggling to cover 150 sq/m with two M9 Plus and one M4 and got stable UP/DOWN speed)

- Have Smart Zigbee Hub (yes (no), but only compatible with TP-Link "smart" products which are basically only Plugs and Lights.. not enough..) - not extendable in any way, this is NOT an IoT router (I bought it because of this advertisement)

- With "reserved" USB for a future use (it was stated one year ago it is only for charging, however two year ago TP-Link Mods said the update is comming for it, bacause even most basic TP-Link routers with USB port has support for printer or external memory). I saw many people who bought M9 Plus because of that...

- With promised Manual Network Selection (firstly I found that two years ago in this forum, however never updated). - So the Decos are trying always to connect to the main Deco and this is NOT a Mesh.

- People are worried for End Of Life for M9, because the lack of updates since 2020 (or ultra rare updates). In my region last one is from 26.01.2021 (yep, more than a year ago).

- With compatibility with all other Decos (it is really hard to make them work and if you achieve that, your network starts disconnecting or Decos are blinking red, etc)

- They are advertised as WIFI HOME MESH SYSTEM - yes, and TP-Link says "Even on the website it shows how both Deco satellites connect to the main Deco, not to each other." - THIS IS NOT A MESH. This itself is the biggest more misleading lie in the title, description and the box.

So my topic is directly linked to M9 Plus, but I am happy that they solved your problem. I hope to receive a firmware (that will be a miracle) and will solve mine too.

I am sure it is possible to do a class action about that and we will win it ;)

Another problem is the forum (just like the market) is flooded on the first page by posts, written by TP-Link and users can't actually be aware for the products they are buying and reviews and problems that other users are facing.

 

Edit: Just found out that people are dissapointed with updates since 2020 and talking about EOL of M9 Plus. Wish to know that when buying a $200/unit product...

@Momcho 

Hi, nice to see you again. 
I did not mean to interrupt but I do want to hear different ideas.
The initial point to pin some posts is that most of the posts are regular asked questions by users ,and it would save the searching time.
Since it is a global community, we have users around the world and some issues are very region-associated.
The community would not be a best place to help make presale decision.

@TP-Link let's assume that what you say is true.

Why don't routers have the basic functionality that any cheap router has?

Why not fix it after so many complaints in this forum related to this product?

Why are you focused on making product after product when none of it is complete?

Don't you think it's funny that the first page of the forum - over 30 posts are related to problem solving. Are Decos Plug-and-Play or they are headache?

Don't you think it is right to have support in the time zones of consumers, since you are a global company?