Deco M5 - Very Slow Wifi and speed fall off from satilite

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Deco M5 - Very Slow Wifi and speed fall off from satilite

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Deco M5 - Very Slow Wifi and speed fall off from satilite
Deco M5 - Very Slow Wifi and speed fall off from satilite
2022-01-23 21:35:16
Model: Deco M5  
Hardware Version: V2
Firmware Version: 1.5.7

Hello @TP-Link  could you help me resolve my wifi speed issues.

 

Issue: Slow Wifi Speeds

 

Set- Up

House: 3500 sq ft

6 DECO M5  (3x CA/2.0, 3x CA/3.0)

2 on Second Floor

2 on Main Floor

2 in the Basement

 

Telus Modem -->Main Deco(main fl) wirelessly to 5 x Satellite DECO. 

 

ISP:

Telus Fiber 1 Gigabit

 

Speed Test:

Speedtest.net 

Fast.com

 

Deco App - Speed Test: 879 Mbps Download,  920.5 Mbps Upload 

 

Device used: Lenovo Thinkpad Laptop with Wifi 6 

 

Method:

Ethernet cable- direct into Deco

Wifi - Next to Deco 

Wifi - approx 10 feet from Deco (Line of Sight)

 

LOCATION WIRED NEXT TO 10FT

Main Deco 

(Main fl)

911mb Download / 919 mb Upload 104mb Down / 44mb Up 64mb down / 23mb Up

Entranceway 

(Main fl)

105mb Down / 78mb Up 44mb Down / 47mb Up 33mb Down / 26mb Up

Master BR

(2nd fl)

223mb Down / 255mb Up 112mb Down / 67 mb Up 64mb Down / 44mb Up

Bedroom

(2nd fl)

130mb Down / 83mb Up 71mb Down / 69mb Up 47mb Down / 63mb Up

Entertainment room

(Basement)

89mb Down / 131mb Up 93mb Down / 65mb Up 84mb Down / 69mb Up

Bedroom

(Basement)

175mb Down / 182mb Up 79mb Down / 70mb Up 77mb Down / 55mb Up

 

My Decos are update,  I tried to both reboot and reset with no improvement.

****Samsung S20 FE, LG G7 , Apple Iphone XR  - All receive less than half the speed listed above from the laptop.

 

Can you please help?

 

 

 

 

 

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#1
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3 Reply
Re:Deco M5 - Very Slow Wifi and speed fall off from satilite
2022-01-24 08:32:26

@jordan604 

Thank you very much for the detailed information.

Could you please log into the web UI(How to log into the web-based interface of my Deco?)and save a picture of the web UI layout, such as:

By the way, how long have you had the 6*Deco M5?

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#2
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Re:Deco M5 - Very Slow Wifi and speed fall off from satilite
2022-01-24 14:37:49 - last edited 2022-01-24 14:41:45

@TP-Link 

 

The decos are not that old.  I purchased 1 set about 30 months ago and the other set about 16 months ago.

 

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#3
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Re:Deco M5 - Very Slow Wifi and speed fall off from satilite
2022-01-25 01:34:26

@jordan604 

Thank you very much for getting back to me.

I would like to forward your case to the senior engineers and please check the email for further assistance.

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#4
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