Internet connection falling out

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Internet connection falling out

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Internet connection falling out
Internet connection falling out
2021-12-17 18:27:57
Model: Deco M5  
Hardware Version: V1
Firmware Version: 1.5.7

I have 4 Deco m5. I had owned this since 2017 and not having any problems. But randomly my internet connection falling out. I do check on app evey time it happes and it is random which Deco that is happens to. I still have wifi but no internet. I do check the Deco and its green. My boyfriend is sitting next to me and is connected to difrent Deco and he still has connection. I have update it recently but it happens also before the update. I have taken the power off on all my boxes and the modem. 

  1      
  1      
#1
Options
2 Reply
Re:Internet connection falling out
2021-12-21 08:17:52

@Marenh 

Hi, may I know how often would this issue repeat?

After the disconnection, would it restore automatically?

Later, please have a check of the private message for further assistance.

Thank you very much.

  0  
  0  
#2
Options
Re:Internet connection falling out
2021-12-21 08:24:41

@TP-Link It happends 3 times a day. It takes 5 minutes and its working again automatically.

  0  
  0  
#3
Options