AX1800 Router wan port comes orange
Hello,
I have a problem, the wan port on my router lights up orange from time to time. I don’t have internet at the time. My ISP has already checked several of them for disruptions.
The thing is, there are no problems on the ISP side - I tried another router - an older one, everything worked fine. With this new AX I have to reload it about 3-5 times a day because the orange wan light comes on. The system logs don't show anything, I don't know where to look for the problem. Maybe someone you’ve encountered that?
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Hello, please follow the troubleshooting suggestions in the thread below, then get back with the information required, we will see how to proceed:
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Hello again!
Looks like that troubleshoot - which is change dns to static ones, helped for a short period of time.
It was stopped for a month and right now orange led still annoying me.
Its like I must restart router every hour or so, Have no idea how to fix this thing. Have done device reset, change dns to different ones
And nothing solve it.
If I plug IPS cable direct to PC - nothing like this happen. Computer get internet all the time without problems.
So - its not IPS fault. Like I said - old router have no problems either.
When orange led happen - if I go to system log it says:
2022-01-09 10:14:03 Led Controller INFO [1091] Start to run WAN1_OFF
2022-01-09 10:14:03 Led Controller INFO [1091] Start to run WAN0_ON
2022-01-09 10:14:03 Led Controller INFO [1091] Start to run LAN_ON
Then I try to release address and renew it. Then router fixes it and internet live again.
Its kind a sad, because this new router is powerful, but no sense that I should lost connection in the games or voice chat all the time...
Maybe someone has any ideas?
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Hello @DassEval,
To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later.
Please pay attention to your email box for follow-up.
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