@Anthukne 

Hi, Thank you very much for the feedback.

May I know the version of your Deco APP, 2.10.4 for IOS, 2.10.3 for Android?

I see there is a new firmware for Deco M5 V3.2 and could you please try to update the firmware to be the latest and check again:

Deco M5_V3.2_1.5.7_20210819

How to Update the Firmware of Deco(method 2 via web UI)

Wait for your reply.

@Anthukne 

Thank you very much for getting back to me.

And have you tried to manually update the firmware via web UI, not via Deco APP since 1.5.7 has just been released for a few weeks, sometimes APP might not able to get this firmware from the Cloud server.

@Anthukne 

Now we might need to ask the senior engineers for further help.
Please go to Deco APP>Overview>three lines on the top>help>contact us>suggestions and add APP log.
By the way, under Deco APP>Overview>three lines on the top>Deco lab>WiFi assistant, there is also a test internet speed and could you please test the speed here to see if it is the same?

And may I know the model number and operating system of your smartphone?

After sending the logs, you could consider restarting the Deco to have a look.

Thank you very much.

@Anthukne 

Hi, Thank you very much for your time and patience.

The engineers come back from the weekend and I have forwarded your case to them already.

Please check the email for further updates.