Deco X20 not working with any of Fire TV, Apple TV or XBox

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Deco X20 not working with any of Fire TV, Apple TV or XBox

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X20 not working with any of Fire TV, Apple TV or XBox
Deco X20 not working with any of Fire TV, Apple TV or XBox
2021-11-01 07:51:59
Model: Deco X20  
Hardware Version:
Firmware Version: 1.5.1 Build 20210204 Rel 50738.

My Deco X20's have been working with around 31 devices connected mostly smart lights, Echo devices etc. various phones, tablets, laptops, 2 Apple TV's, 3 Amazon Fire TV sticks, 2 XBOX Ones. However, after afew weeks of use various devices are no longer able to connect including the Fire TVs, Apple TVs and XBoxes and now even an iPad. I have already turned off roaming etc and other comments made on this forum but to no avail. Can you please advise how to rectify this problem otherwise I will be forced to return the product. Prompt ansers from the company would be preferred.

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Re:Deco X20 not working with any of Fire TV, Apple TV or XBox
2021-11-02 05:46:52 - last edited 2021-11-02 05:47:47

@TP-Link  can you please advise what to do here?

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#2
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Re:Deco X20 not working with any of Fire TV, Apple TV or XBox
2021-11-02 07:34:14

@JLyfo 

Hi, Sorry for the delay.

Here are some suggestions:

1. change the network security to WPA2-PSK(AES).

2. turn off the 5ghz on the main network temporarily.

 

If they are still unable to connect, please send me a private message of the MAC address of the main Deco and the TP-Link email ID for Deco APP.

And is there any error message when they failed to connect to Deco’s Wi-Fi?

Would restarting these devices make any difference?

Thank you very much.

 

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Re:Deco X20 not working with any of Fire TV, Apple TV or XBox
2021-11-02 07:52:23

@TP-Link The client devices are connecting to the Deco's themselves - the Deco's however are not letting the client devices see the Internet. The error message is essentially "No internet connection" - many other devices are connected to the Internet through the Deco's and all of these devices were until recently!  The devices are all already on WPA2-PSK. I will try turning off 5ghz on the main network. As per other suggestions on the forum I had already tried connecting the devices to the Guest network with the 5ghz turned off - which did not work. I think I will need to send you a private message of the MAC address of the main Deco and the TP-Link email ID for Deco APP. I am however unsure how to do this through this platform?  Thanks Jamie

 

 

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Re:Deco X20 not working with any of Fire TV, Apple TV or XBox
2021-11-02 07:54:13

@TP-Link also I have tried restarting all of the client devices themselves, modem and X20 devices - no change still could not connect to Internet.

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Re:Deco X20 not working with any of Fire TV, Apple TV or XBox
2021-11-02 08:15:34

@JLyfo 

Hi, I have sent you a private message, and did you see that?

Have you tried to change the DNS server on the Deco:

Please also turn off the Mesh Technology on the Deco for these devices to have a look?

Is there any change recently, like a firmware upgrade or any new device joining in the network?

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