Deco M5 App show Disconnected from other Decos
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
2 Deco M5 as AP mode connection as below:
The LED on the 2 units are green but on the app it shows " Disconnected from other Decos"
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, thank you for the feedback.
Please go to Deco APP>Overview>three lines on the top>help>contact us>suggestions and send us the APP log.
Later our senior engineers will follow up on your case.
And May I know how many online clients are connected to Deco?
- Copy Link
- Report Inappropriate Content
@TP-Link Submitted.
There are around 20 clients connected to the Deco.
Since the first post, the "issue unit" led is flashing red. But I am sure that the client in the bedroom is connected to that unit, because my phone and PC not showing in the living room unit, and the speed test is good (should be worse if connected to the other one in the living room)
- Copy Link
- Report Inappropriate Content
Hi, if now, the LED started blinking red, the issue got more complicated.
Only the satellite M5 turned blinking red, the main unit is solid green all the time, right?
Would it come back to green automatically for a few seconds?
May I know the model number of your main router?
Would it be any difference to swap the location of the two M5?
- Copy Link
- Report Inappropriate Content
Yes, the main unit is solid green all the time.
The satellite keeps blinking in red, not turn to green anymore.
Just tried to reset the satellite unit, the problem persists
My main modem is from ISP which has custom FW I believe. The model is
| Model | H640W | |
| Version | 12.02-011122 |
I will try to swap the unit later when everyone is asleep.
- Copy Link
- Report Inappropriate Content
Swap the device, same problem.
Tried reset both of them, now the satellite gets an IP from DHCP but cannot setup (blinking blue led) when wired to the modem.
It can be setup if using wireless backhaul tho
- Copy Link
- Report Inappropriate Content
Would it help if we connect the satellite unit via cable to the main Deco unit to set it up?
- Copy Link
- Report Inappropriate Content
I will try and feedback later.
After setup from wireless backhaul, wired in and it works normally for like a minute (app is showing clients and connected to the main unit via ethernet), then reported disconnected on the App, the led is green.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 3
Views: 1218
Replies: 7
Voters 1
