dhquon wrote

I believe I have an answer. I turned off the wireless by using the button on the rear panel. Then, I turned the power off (using the power button) for about 15 minutes to let the modem cool down. After pressing the power button to on, I was able to login.

I have been using only an ethernet connection for a long time before I activated and started using wireless. Using wireless causes the modem to heat up.

I did not have to change anything else.

irt123 wrote

I too am having the exact same issue with this modem... it is VERY furstrating.
It also will not save settings.... example when I change the default lan address to 192.168.2.1 and click 'save' the gui just hangs and it WILL not save ... when I refresh the page it STILL has the default settings........ what gives????

it's a V2 of this modem running latest firmware.

Region: Philippines
Model: TD-W8961ND
Hardware Version: V3.1
Firmware Version: Build 140305 Rel.04531

Good morning. The thing is - am having issues with TD-W8961ND logging in to its router page. Every time I type in 192.168.1.1 to reach its login page - it will try to load then eventually times out before ever reaching the said login page (e.g. I wouldn't be able to reach the page where I need to put in my router's login name and password). Most of the time I end up switching my TD-W8961ND modem/router on/off just so I can access its login page successfully.

I have tried Googling for solutions regarding my issue and I happen to land to your official community forums. Apparently - there were a number of TD-W8961ND users who were experiencing the same issue as I am (in reference - you can find that community thread at: http://forum.tp-link.com/showthread.php?3790-TD-W8961ND-cant-access-router-login-page).

I hope you'd be able to assist us regarding our concern.

Dear Customer,

Thank you very much for choosing TP-link. This is Cathy from our TP-Link Technical Support.

Acutally your problem is not an issue.

We have added a security mechanism for these kind of modems that if there is no client logging to the management page for a period of time, the page won't be opened before a restart.
This will not affect the internet. Please don't worry about that.

Hi Cathy,

Thanks for the speedy reply. I am glad to know that this security feature that you mentioned actually exists and that this is not an issue after all. Thanks for clarifying that. :) Have to ask though if this security feature that you mentioned in which modems such as my TD-W8961ND has (where if there is no client logging to the management page for a period of time, the page won't be opened before a restart) can be disabled by end users like me should we choose to do so. If possible - what do I need to do so?

Thank you very much for your reply.

Sorry that at this moment we don't have a plan to disable this security mechanism and there is no other way to disable it.

Really sorry for the inconvenience.

Hi Cathy,

Thanks again for the speedy reply. I have no qualms regarding TP-Link's decision on not having a way for end users to disable the security mechanism feature. At least I can now breathe smoothly after being educated regarding this security feature after mistooking it as a bug.

Thanks and more power to TP-Link!