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AX73: Wifi connections dropping constantly

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AX73: Wifi connections dropping constantly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AX73: Wifi connections dropping constantly
AX73: Wifi connections dropping constantly
2021-09-16 19:26:46
Model: Archer AX73  
Hardware Version:
Firmware Version: 1.0.3 Build 20210717 rel.64680(4555)

my brand new AX73 is dropping the wifi and wan connection constantly.  Does anyone have any idea how to fix this? I have tried all the usual suspects (disabling Smart connect, changing wifi channels etc). The logs show these services constantly starting and stopping: This is from the last two hours.

 

####################################################################
#                  Archer AX73 System Log
# Time = 2021-09-16 21:18:01
# H-Ver = 1.0.0 ; S-Ver = 1.0.3 Build 20210717 rel.64680
# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; MAC = 60:A4:B7:74:54:FC 
# WAN: W = dhcp ; I = 102.182.226.252 ; M = 255.255.255.0 ; MAC = 60:A4:B7:74:54:FD 
#      G = 102.182.226.1 ; D1 = 169.1.1.2 ; D2 = 169.1.1.3 
# Clients connected: 18 ; WI-FI : 17 
####################################################################
2021-09-16 21:17:51 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:17:51 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:17:51 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:17:49 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:17:49 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:17:49 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:15:43 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:15:43 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:15:43 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:15:40 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:15:40 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:15:40 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:15:26 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:15:26 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:15:26 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:15:24 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:15:24 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:15:24 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:14:13 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:14:13 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:14:13 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:14:08 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:14:08 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:14:08 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:13:35 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:13:35 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:13:35 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:13:32 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:13:32 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:13:32 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:12:38 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:12:38 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:12:38 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:12:36 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:12:36 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:12:36 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:11:39 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:11:39 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:11:39 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:11:37 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:11:37 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:11:37 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:10:24 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:10:24 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:10:24 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:10:22 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:10:22 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:10:22 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:09:28 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:09:28 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:09:28 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:09:25 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:09:25 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:09:25 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:08:52 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:08:52 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:08:52 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:08:49 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:08:49 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:08:49 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:07:59 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:07:59 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:07:59 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:07:57 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:07:57 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:07:57 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:07:23 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:07:23 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:07:23 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:07:21 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:07:21 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:07:21 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:05:19 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:05:19 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:05:19 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:05:16 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:05:16 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:05:16 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:04:27 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:04:27 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:04:27 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:04:24 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:04:24 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:04:24 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:02:58 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:02:58 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:02:58 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:02:55 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:02:55 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:02:55 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-16 21:02:05 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:02:05 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:02:05 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:01:21 upnp[12139]: <6> 217504 Service start
2021-09-16 21:01:21 upnp[12139]: <6> 217505 Service stop
2021-09-16 21:01:20 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-16 21:01:20 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-16 21:01:20 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-16 21:01:19 remote-management[11773]: <6> 282505 Service stop
2021-09-16 21:01:18 led-controller[1105]: <6> 288051 Start to run USB3_ON
2021-09-16 21:01:16 led-controller[1105]: <6> 288051 Start to run USB3_ON
2021-09-16 21:01:13 led-controller[1105]: <6> 288051 Start to run USB3_ON
2021-09-16 21:01:10 led-controller[1105]: <6> 288051 Start to run USB3_ON

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#1
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3 Reply
Re:AX73: Wifi connections dropping constantly
2021-09-17 02:38:20

@jaxonrice 

 

Hi, please follow this suggestions we provided in the below thread, then get back with the information we need to locate the issue:

[Troubleshooting] Router Disconnects from Internet

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#2
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Re:AX73: Wifi connections dropping constantly
2021-09-17 11:31:04

@jaxonrice 

 

Not only does the internet disconnect (the led turns orange), but every wifi device is disconnected from the router while this happens.

I am on a fibre connection (100/100). I set the dns to 8.8.8.8 and 1.1.1.1 and changed the CAT5 cable to the modem, nothing worked

 

The connection is stable and does not drop at all using my old router, a TP-Link Archer C2, here is 90 minutes worth of logs with the C2 router:

 

2021-09-17 08:45:23 [5] Httpd: Clear log.
2021-09-17 08:45:45 [5] DHCPD: Recv DISCOVER from D8:E0:E1:8F:AB:D9
2021-09-17 08:45:45 [5] DHCPD: Send OFFER with ip 192.168.0.101
2021-09-17 08:45:45 [5] DHCPD: Recv REQUEST from D8:E0:E1:8F:AB:D9
2021-09-17 08:45:45 [5] DHCPD: Send ACK to 192.168.0.101
2021-09-17 09:08:29 [5] DHCPD: Recv DISCOVER from D8:E0:E1:8F:AB:D9
2021-09-17 09:08:29 [5] DHCPD: Send OFFER with ip 192.168.0.101
2021-09-17 09:08:30 [5] DHCPD: Recv DISCOVER from D8:E0:E1:8F:AB:D9
2021-09-17 09:08:30 [5] DHCPD: Send OFFER with ip 192.168.0.101
2021-09-17 09:08:30 [5] DHCPD: Recv REQUEST from D8:E0:E1:8F:AB:D9
2021-09-17 09:08:31 [5] DHCPD: Send ACK to 192.168.0.101
2021-09-17 09:08:31 [5] DHCPD: Recv REQUEST from D8:E0:E1:8F:AB:D9
2021-09-17 09:08:31 [5] DHCPD: Send ACK to 192.168.0.101
2021-09-17 09:28:44 [5] DHCPD: Recv DISCOVER from D8:E0:E1:8F:AB:D9
2021-09-17 09:28:44 [5] DHCPD: Send OFFER with ip 192.168.0.101
2021-09-17 09:28:44 [5] DHCPD: Recv REQUEST from D8:E0:E1:8F:AB:D9
2021-09-17 09:28:45 [5] DHCPD: Send ACK to 192.168.0.101
2021-09-17 09:44:38 [5] DHCPD: Recv REQUEST from B4:39:39:DD:17:65
2021-09-17 09:44:38 [5] DHCPD: Send ACK to 192.168.0.100
2021-09-17 10:00:02 [5] DHCPD: Recv DISCOVER from 7C:A1:AE:AC:B2:92
2021-09-17 10:00:02 [5] DHCPD: Send OFFER with ip 192.168.0.103
2021-09-17 10:00:08 [5] DHCPD: Recv DISCOVER from 7C:A1:AE:AC:B2:92
2021-09-17 10:00:08 [5] DHCPD: Send OFFER with ip 192.168.0.103
2021-09-17 10:00:09 [5] DHCPD: Recv REQUEST from 7C:A1:AE:AC:B2:92
2021-09-17 10:00:10 [5] DHCPD: Send ACK to 192.168.0.103
2021-09-17 10:05:10 [5] DHCPD: Recv REQUEST from F0:18:98:48:1A:B5
2021-09-17 10:05:10 [5] DHCPD: Send ACK to 192.168.0.102

 

Internet connection stable and active the whole time.

 

Here are the latest logs from the faulty AX73 Router:

 

####################################################################
#                  Archer AX73 System Log
# Time = 2021-09-17 13:26:58
# H-Ver = 1.0.0 ; S-Ver = 1.0.3 Build 20210717 rel.64680
# LAN: I = 192.168.0.1 ; M = 255.255.255.0 ; MAC = 60:A4:B7:74:54:FC 
# WAN: W = dhcp ; I = 102.182.226.252 ; M = 255.255.255.0 ; MAC = 60:A4:B7:74:54:FD 
#      G = 102.182.226.1 ; D1 = 8.8.8.8 ; D2 = 1.1.1.1 
# Clients connected: 17 ; WI-FI : 16 
####################################################################
2021-09-17 13:25:35 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-17 13:25:35 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-17 13:25:35 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-17 13:25:32 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-17 13:25:32 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-17 13:25:32 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-17 13:25:23 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-17 13:25:23 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-17 13:25:23 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-17 13:25:19 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-17 13:25:19 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-17 13:25:19 led-controller[1105]: <6> 288051 Start to run LAN_OFF
2021-09-17 13:24:57 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-17 13:24:57 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-17 13:24:57 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-17 13:24:13 upnp[12148]: <6> 217504 Service start
2021-09-17 13:24:13 upnp[12148]: <6> 217505 Service stop
2021-09-17 13:24:12 led-controller[1105]: <6> 288051 Start to run WAN1_ON
2021-09-17 13:24:12 led-controller[1105]: <6> 288051 Start to run WAN0_OFF
2021-09-17 13:24:12 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-17 13:24:11 remote-management[11800]: <6> 282505 Service stop
2021-09-17 13:24:10 led-controller[1105]: <6> 288051 Start to run USB3_ON
2021-09-17 13:24:07 led-controller[1105]: <6> 288051 Start to run USB3_ON
2021-09-17 13:24:04 led-controller[1105]: <6> 288051 Start to run USB3_ON
2021-09-17 13:24:03 nat[8825]: <6> 211021 IPSEC ALG enabled
2021-09-17 13:24:03 nat[8825]: <6> 211021 L2TP ALG enabled
2021-09-17 13:24:03 nat[8825]: <6> 211021 PPTP ALG enabled
2021-09-17 13:24:03 nat[8825]: <6> 211021 SIP ALG enabled
2021-09-17 13:24:03 nat[8825]: <6> 211021 RTSP ALG enabled
2021-09-17 13:24:03 nat[8825]: <6> 211021 H323 ALG enabled
2021-09-17 13:24:03 nat[8825]: <6> 211021 TFTP ALG enabled
2021-09-17 13:24:03 nat[8825]: <6> 211021 FTP ALG enabled
2021-09-17 13:24:01 led-controller[1105]: <6> 288051 Start to run USB3_ON
2021-09-17 13:24:00 led-controller[1105]: <6> 288051 Start to run WAN1_OFF
2021-09-17 13:24:00 led-controller[1105]: <6> 288051 Start to run WAN0_ON
2021-09-17 13:24:00 led-controller[1105]: <6> 288051 Start to run LAN_ON
2021-09-17 13:23:59 nat[8825]: <6> 211501 Initialization succeeded
2021-09-17 13:23:58 traffic-stats[7403]: <6> 269001 Clear all stats because time changed
2021-09-17 13:23:58 led-controller[1105]: <6> 288051 Start to run STATUS_ON

 

It is obvious this is not a connection or modem issue. Can you advice me what to do next besides return this router for a refund?

 


 

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#3
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Re:AX73: Wifi connections dropping constantly
2022-02-04 18:23:16
I have the same problem. I am sure TP link just sell their defective products to the customers without any backup services. I shall never buy any TP Link products!
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#4
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Information

Helpful: 0

Views: 2162

Replies: 3

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