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Deco m5 device keep disconnecting

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Deco m5 device keep disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco m5 device keep disconnecting
Deco m5 device keep disconnecting
2021-09-02 06:48:09
Model: Deco M5  
Hardware Version: V2
Firmware Version: 1.5.3 Build 20210203 Rel. 68223

I recently bought 3 Deco m5 units for my home, the setup was very easy, but I've started noticing that my smart TV keeps disconnecting from the WIFI every 10 mins.

 

Currently I use only 2 units, and as soon as I turn off the secondary unit, the connection becomes stable again.

 

I've tried to update the firmware in both units, but it didn't help, I tried to recreate the network, again same issue.

 

Any suggestions? 

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#1
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5 Reply
Re:Deco m5 device keep disconnecting
2021-09-02 15:24:32

@lbuanos 

 

What is your smart TV brand name and model?

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#2
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Re:Deco m5 device keep disconnecting
2021-09-02 16:30:49 - last edited 2021-09-02 16:33:44

Toshiba 65U7750VQ.

 

It's updates with the latest android version as well.

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#3
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Re:Deco m5 device keep disconnecting
2021-09-02 19:53:01

@lbuanos 

 

That Toshiba TV model should have Ethernet port.

 

It is nice TV, large screen. It is probably sitting at the wall of the large room, on TV stand, overlooking the whole room without obstacles. My point is, this could be an optimal place for Satellite Deco, too. Put it near the TV on TV stand and connect TV to Satellite Deco by Ethernet cable. 

 

I know, that is not the fix for WiFi disconnects, this is workaround. Smart TVs could sometimes be pain in the neck when it comes to WiFi connectivity, especially if dealing with WiFi mesh.

When I got my Deco mesh, I had my 4K Smart TV wired to Deco, and could not be happier. 

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#4
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Re:Deco m5 device keep disconnecting
2021-09-03 07:58:58

@Alexandre. 

 

Thx for the replay, I'm aware of this option, but yet I'm hoping to hear more input on the cause and if it can be fixed without a Ethernet cable

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#5
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Re:Deco m5 device keep disconnecting
2021-09-06 11:28:38

@lbuanos 

Hi, here are some suggestions:

1. Turn off the Mesh technology for the TV on the Deco APP.

2. Please also turn off the fast roaming and beamforming if Mesh is not helpful.

For the Deco M5, there is firmware 1.6.0 which allows you to manually select the linked Deco and you could also have a look：

[New Firmware] Deco M5 1.6.0

 

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
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#6
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Information

Helpful: 0

Views: 1221

Replies: 5

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