Cannot get past "Utility error “Couldn’t find main Deco”" when trying to update my Deco M9 Plus v2

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Cannot get past "Utility error “Couldn’t find main Deco”" when trying to update my Deco M9 Plus v2

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot get past "Utility error “Couldn’t find main Deco”" when trying to update my Deco M9 Plus v2
Cannot get past "Utility error “Couldn’t find main Deco”" when trying to update my Deco M9 Plus v2
2021-08-24 20:47:44 - last edited 2021-08-24 20:57:36
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.2.11 Build 20190926 Rel. 55727

I want to Update the Firmware of my Decos in order to fix the security warnings from the newer IOs 14 devices.

 

I have a Tp-Link MR600 4g router (with wifi turned off) in my attic with an ethernet cable directly to my primary Deco M9 Plus v2, then I have ethernet backhaul to the other two Deco M9s. I have the IOS app v 2.9.6 that tells me all Decos are online and updated. I have downloaded the "M9Plus_2.0_upgrade_tool_v1.2.0_macOS.zip" file to my Mac computer which is on both the same ethernet and Deco-wifi net as all the Decos. I log into the update assistant with my TP link ID, the same ID as for the Deco app (and my ID for the Tether app for the TP link router), but I can not get past the "Case one" as shown here: 

https://www.tp-link.com/en/support/faq/2930/

I have no VPN or virtual adaptors. My ethernet setup includes an apple time capsule and some ethernet switches but it is all one common network so visibilty of the Main Deco should  be clear. I have tried just pure Wifi with no ethernet in order to just see the Primary Deco but that does not help. Any ideas?....

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Re:Cannot get past "Utility error “Couldn’t find main Deco”" when trying to update my Deco M9 Plus v2
2021-08-25 06:15:28

@Durkster 

Hi,

Are you able to ping the IP address of the main Deco on the MacBook?

Or maybe we could turn off the firewall on the MacBook temporarily to have a look?

 

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