Accepted WAN/LAN auto-sensing
Background:
There is a typical network topology：
Some users might notice that, once the internet service fails, they are no longer able to access the NAS server from the local network.
The cause of this Phenomenon:
When internet service went down and cable modem failed to provide IP address for Main Deco, both Ethernet ports on the main Deco would work as WAN ports to detect internet connection. NAS would no longer obtain an IP address from Deco.
Why do we use WAN/LAN auto-sensing on Deco?
For the Deco Mesh system, normally it would have more than 2 units and each unit has at least 2 Ethernet ports; It would be time-consuming and confusing to find out which port should be connected to the ISP modem. And supposing that the WAN port is fixed, once this port is broken, the whole Mesh kit would be useless.
Recommended Solutions:
- Given that the issue arises only when the ISP modem failed to assign IP address for the main Deco, once the cable modem recovered, the problem should be resolved. It is suggested to contact the ISP to restore the modem connection as a priority.
- The current workaround would be connecting the wired servers to the satellite Deco units, instead of the main one.
- And We have also implemented enhancements on certain models, ensuring that the WAN port remains constant as long as the physical Ethernet connection between the modem and main Deco is unchanged, even when there is no internet service from the modem.
- Moreover, It is also planned to support manually fixing a specific Ethernet port as WAN post on the Deco APP later. (Some models already support this feature, such as Deco X80-5G/Deco X20-4G)
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@TP-Link I see it's been years now and this problem hasn't been resolved nor even barely acknowledged. Any user feedback here has fallen on deaf ears with no response. I'm now looking for a new mesh router setup for my home and because of what I have witnessed here, TP-Link will never be in consideration. I'm sure this will fall on deaf ears as well, but you honestly have lost a customer because of this unresolved issue and lack of communication.
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@chaybee1 you are not alone.
they lost me - and I will not consider tplink network products
for any system because of the complete arrogance and stupidity shown by the company on this issue.
For any one with any home based services (home automation or local streaming or similar) this situation is completely unacceptable.
I have started replacing my system with open-wrt based routers and access points - leaving decos in places I can afford to loose service. They will also be binned over time - and tplink will NEVER be considered as a source for their replacement.
appalling customer service by TP-Link
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@TP-Link - since I invested into 5 P9 units, and missed the return window, I wouldn't mind doing some beta testing...
Is there a beta firmware release available for Deco P9?
- Ability to select signal source would be a good start.
- Network optimization in Advanced Settings (i.e. automatic shifting of 2.4/5G channels to a less congested one, like the E4R has) would be a close runner-up.
- Support for DFS channels would be great.
I'm currently running a six month old build (1.1.5 Build 20231229 Rel. 36756) - not impressed...
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I go to ASUS, tp_link does not solve the problems.I throw this scrap called XE75 3pcs into the river. Never again tp_link. F..k you
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@Jikra funnily, I have just moved from ASUS to TP-link for exactly the same reason - their RT-AX92U mesh was randomly switching WiFi off completely on one of the nodes and after multiple lengthy investigations they just said sorry we can't fix it, and by the way you're out of warranty so ... your problem.
In contrast, TP-Link support have arranged a TeamViewer session with me, uploaded engineering firmware into my BE85 Deco and fixed the top port to be WAN. Now awaiting for this option to be exposed in the app.
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Estou enfrentando um problema recorrente com meu sistema mesh Deco X50, que consiste em duas unidades. Após a reinicialização programada do roteador ou uma queda de energia, as portas LAN em ambas as unidades Deco ficam desativadas, tornando-as inutilizáveis. Isso é extremamente frustrante, principalmente considerando o alto custo desses dispositivos e o fato de serem anunciados com três portas LAN.
É decepcionante que a TP-Link permita que esse problema persista, pois limita significativamente a funcionalidade do sistema Deco X50 e interrompe a conectividade de rede dos dispositivos conectados. Tentei várias etapas de solução de problemas, incluindo atualização de firmware, redefinição de dispositivos para os padrões de fábrica e verificação de conexões de cabos, mas o problema persiste.
Solicito gentilmente que a TP-Link investigue este assunto minuciosamente e forneça uma solução permanente para resolver este problema. É essencial que o sistema Deco X50 mantenha uma funcionalidade consistente da porta LAN, especialmente após reinicializações do roteador ou cortes de energia.
**Detalhes adicionais:**
* Versão do firmware Deco X50: 1.2.0
* Versão tvOS no Apple TV 4K: 17.5.1
* Tentei usar cabos Ethernet diferentes para descartar problemas relacionados a cabos.
Espero que a TP-Link leve esse problema a sério e forneça uma solução imediata. Agradeço sua atenção a este assunto.
**Sinceramente,**
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Helpful: 134
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Replies: 273
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