Archer AX50 is not able to rebuild internet connection after cable modem had an outage
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This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Model: Archer AX50
Hardware Version: V1
Firmware Version: 1.0.9 Build 20200708 rel.55037(4555)
Internet connection type (WAN): Dynamic IP
I also have problem with internet connectivity.
I already changed the DNS settings of the router (WAN) to CloudFare's but still, if the internet connection is lost for any reason the router cannot rebuild the internet connection.
(The reason can be anything: power outage, Vodafone seem to do some kind of remote reset each early morning or when I myself switch the cable modem on and off)
The internet led stays orange. On the status screen, in the internet section, all data is filled in (MAC address, IP, Subnet mask, DNS servers) except the default gateway which has the value 0.0.0.0 To resolve the problem manually, I can either release and renew the internet configuration or switch off and on the router (while the cable modem is online)
My ISP is Vodafone, we are on a 1000 Mbit/s cable connection right now.
My cable modem model name is TG3442DE and I am using it in bridge mode.
I am attaching a log file that shows what is happening when the router is on and I just switched the cable modem on.
There are two cables plugged in the cable modem: one is for the router (into socket marked LAN1), the other is for the TV set top box (LAN2)
Any idea or solution is welcome! :-)
Thanks,
Tamas Vandorffy
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Thank you for responding.
It seems you also came to the same conclusion like me. I have already contacted Vodafone support and they asked me to write an email, detailing tge whole problem and our analysis. They promised to respond and let me know what cam be done. (Although rhe support person hinted that in his opinion there id no problem.) Well, I am curious what their official response will be.
I referred this thread to them as a source material and possible solution for the problem.
Kevin_Z wrote
Thank you very much for your detailed description and finding. As per your finding, it seems the Archer AX50/C5 can get a response from the Vodafone modem, as you can see the router can get an IP address. But the Vodafone modem assigns just an IP address but not a gateway, which results in no internet status on the router. In this case, the router will stop sending the request to the Vodafone modem again as it already gets an IP address from it.
I think you will need to contact Vodafone to report this issue again. You can also test the internet connection with another router if possible.
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