Home

Forums

Stories

Knowledge Base

Home Network Community > Wi-Fi Routers > Archer C6 - PPPoE type connection NOT working

< Wi-Fi Routers

Archer C6 - PPPoE type connection NOT working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Archer C6 - PPPoE type connection NOT working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Binu_Francis

2021-08-06 14:50:42 - last edited 2021-08-06 17:00:46

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2021-08-06

Archer C6 - PPPoE type connection NOT working

2021-08-06 14:50:42 - last edited 2021-08-06 17:00:46

Model: Archer C6

Hardware Version:

Firmware Version:

I recently purchased a C6-Archer router.

When I connect the router to the output of my optical modem, it is not working. (PPPoE connection)

however when I connect to the output of an existing router (Dynamic IP) it is working fine.

I called so many times to your support center in past but nobody picked up the calls. finally when I reached out to flipkart (from where I purchased the Modem) they asked me to write to you (email).

Kindly help me to sort out this issue ASAP.

@Kevin_Z

@Solla-topee

My Mobile Number : 8606705500

I am from Kerala (Thrissur)

1 Reply

Kevin_Z

2021-08-09 01:33:14

Posts: 21756

Helpful: 5137

Solutions: 2565

Stories: 21

Registered: 2018-12-24

Re:Archer C6 - PPPoE type connection NOT working

2021-08-09 01:33:14

@Binu_Francis

Do you mean you choose Dynamic IP on the old existing router, and the internet is working fine? If that is the case, you need to choose the same connection type on the Archer C6, which is Dynamic IP.

If that is not working, please try to clone the MAC address of the old existing router to the C6 WAN as follows, then check again:

https://www.tp-link.com/support/faq/2264/

BTW, who is your ISP? You can also follow this guide to do some basic troubleshooting:

https://www.tp-link.com/support/faq/1556/

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Archer C6 - PPPoE type connection NOT working

Archer C6 - PPPoE type connection NOT working

Information

Voters 0

Tags