Deco x20-dsl losing internet when accessing Web Interface
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I have a Deco x20-dsl and 2 x M5's and when I access the web interface on the x20-dsl the internet drops out and the only way to get internet back is to reboot.
I am running latest firmware on all devices, why does it do it?
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@DJA79 I am glad it is not just me! I only just purchased the device on the weekend and was wondering if my device was faulty.
Hopefully there will be a fix released for this soon.
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Hi, were you able to reproduce the same issue every time?
And if you did not log into the web UI, only via Deco APP, the internet connection is pretty stable, right?
May I Know who is your internet service provider?
When the internet connection dropped out, did the X20-DSL turn red?
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I can reproduce every time, I try to avoid using it for now as I don't want to kill my internet.
This only happens using the web interface via browser, it doesn't do it when using the Deco app, my line has always been rock solid and stable, sync is not dropping at all.
I only lose my internet connection (devices go red) when logging into the web interface. I have tried on multiple devices.
It is not internet provided specific, I was with Superloop and now with Aussie Broadband on FTTN and it happens for both.
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Thank you very much.
I have forwarded your case to the senior engineers and please check the email for further assistance.
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