AX20 Wifi unstable, disconnect
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.AX20 Wifi unstable, disconnect
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unifi 100mpbs plan
Just bought AX20 last week to replace my stock unifi d link router, then nightmare came, everything is ok except wifi will randomly drop to very low speed and eventually show no internet access, then back to normal after like 10sec or more. this will happen at least 5 times in a day. any solution?
after looking at the log, looks like the connection between router and modem keep disconnected for few seconds and reconnect back for some reason.
1) i have tried change dns to 8.8.8.8 still same result.
2) updated to lastest firmware still same result
3) factory reset to start a fresh set up still same result.
4) all device connected to wifi encountered the same issue
I try to install back my old d link router, works like a charm no issue, so i can 100% sure its the router problem.
any solution?
Hardware V2
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We are working with some customers who reported similar issues, while the support engineers didn't get any reply from you, we hope you could work with the engineers if there is still an issue.
You can search the email follow-up from the support engineers via support.forum@tp-link.com. Thank you.
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Just a quick update on my situation as earlier mentioned. it appears that the problem in my case has been narrowed down to the WiFi Encryption settings.
As I have some older devices that use the WPA / TKIP encryption my WiFi was disconnecting on the 2.4 GHz network (where i had these settings enabled) ever 12 - 48 hours. However on the 5 GHz network it was fine with the WPA2 Personal / AES encryption settings.
I have switched my encryption to WPA2 / AES on my 2.4 GHz network now as a test and i have not had any further disconnects since that time. I have updated the engineers with this information as well and hoping they can resolve the issue now with the encryption as I had no problems using those settings on my older TP Link Archer C3200 router at all. There appears to be a problem within the firmware for this router that handles the encryption process and hoping they can resolve this in a reasonable timeframe.
Cheers!
Darryl
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