@Solla-topee good as the title says it is the 1.0 hardware version and the firmware that came from the factory was the 1.0.1 version but it has the problem of weak security, But it didn't have bugs like it has in this new version 1.0.9 that was released at the end of 2020 , where it started to present these sudden disconnections and removed the option to update online within the configuration page itself, as has the RE200 V4 model that I also own my Archer C6 V2 US also has the option to update through the page downloading the firmware right there without the need to go to the site go to support , stay in that concern of looking for the right version for your Device, see the right region etc , then download the file, unzip and everything else this endless boredom that in old models I was obliged to make the new ones you don't need and the RE650 had the option and it was Removed.

@Solla-topee only connect to the 5GHz network, a 2.4GHz network is weak and no more than 100MB and the distance is good because no tether app says the signal is excellent compared to the Archer C6 V2 US Router's distance . The problem is the one that even connected but says there is no internet, then you go and restart the RE650 and everything goes back to Working in perfect condition, in the version you have the last one is 1.0.9 not 1.0.8, and the I'm going to do option a screenshot for you to see for yourself in the factory version 1.0.1 and the new update 1.0.9 and you'll see that the option has been removed no matter what browser I use.

@ Solla-topee 

I will send some images.

My RE650 in version 1.0.1 without bugs.

You can clearly see an online upgrade option.

All screenshots are taken using Edge browser, I will use the Chrome too and lastly on my Android smartphone, so of course no matter where you go the problem is clearly visible.

I will update to the latest version and then the problems will start.

Starting to configure the device after updating and doing a physical reset.

After configuring, naming the network and everything else, the next screenshot will show one of the bugs of this new version.

And there it is connected to my main network just like before the update it is in the same place, distance, same condition and saying it is not connected.

And to finish off this part where I clearly prove the problem with this version 1.0.9, I will also show that the option to update online has been removed after upgrading to version 1.0.9.

version 1.0.1 ....

version 1.0.9 ...

You said it might be the browser, isn't it, good more evidence of the problem disconnecting frequently and the online update option removed, but using another browser... the 'CHROME'....

Finally, I'll also send in mobile versions both in my smartphone browser and in the Tether app, showing the difference between firmware versions and bugs.

the same problem but now accessing by smartphone.

Now, a comparison also in the Tether app of version 1.0.1 and version 1.0.9 ....

Now in the new version 1.0.9 so you can see app happens the same problem.

I await the answer, I hope that these proofs are enough to prove the problem that is happening.

the problem when it always happens is sometimes it happens and when it happens i need to restart the device i also downgraded to the factory version which has no bugs only suffers from the problem of weak security insecurity which is the TKIP and WDS mode doing a mixed with WAP, WAP2 and AES.
I expect a solution to this problem soon, as this old version is not safe, but it is stable. but I want something safe and stable, and bug free.

I was about to forget my router is a TP-Link  Archer C6 V2 US, and I'm meshing with my RE200 BR V4 and my RE650 EU V1 and everything is fine with the Archer C6 and the RE200, the LEDs are on, and on my RE650 when the disconnection problem occurs the LEDs are still lit and blue, but without internet connection and the internet is still working on my main Archer C6 router and on my RE200, so it proves once again that it is a RE650 bug.

@Solla-topee 

Solla-topee wrote

@Andrsouzaaa Hello,

 

I'm afraid there isn't any known bug which is similar to what you mentioned on RE650 V1 1.0.9 firmware. 

 

1> For Online Upgrade, you could try a different Web browser to login Web page , and also try Incognito Mode on web brower and see that option shows up or not. If not, may I have a photo of it? 

 

2> For unstable issue.  so far we do not have the 1.0.1 firmware either, currently only 1.0.8 (RE650(EU)_V1_200922)& 1.0.7 (RE650(EU)_V1_190521) are available, can you help confirm some details here and we may escalate your case to the seniors, thank you

 

May I know the issue is with the 2.4Ghz or 5Ghz, how about the WiFi Leds on RE when issue occurs? 

> If the WiFi Led(s) goes off when issue occurs, please locate RE closer to router and change a different WiFi channel of 2.4Ghz / 5Ghz on router and see if that helps with the issue.

> If RE LEDs look normal when issue happen, please log in to Range extender's web page , turn on RE's DHCP and set up a static IP address for RE as FAQ below and see if that help with unstable issue:  https://www.tp-link.com/support/faq/2965/

Also make sure you have a stable Wi-Fi connection from the main router at RE's location.

If issue persists, please share with us the model of the main router , and how often the issue happens.

Gave up providing due support ?

Solla-topee wrote

@Andrsouzaaa Sorry for the late update, thanks for providing the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

@Solla-topee Ok, I'm waiting for this support. Thanks 

Solla-topee wrote

@Andrsouzaaa Sorry for the late update, thanks for providing the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

@Solla-topee The Support team didn't answer me anymore... We had to set up a day so we could see the problem through TeamViewer, but they don't answer me anymore. What do I do ?