Av600 no internet

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Av600 no internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Av600 no internet

Helenl

2021-07-14 20:18:50

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Registered: 2021-07-14

Av600 no internet

2021-07-14 20:18:50

Model: TL-WPA4220

Hardware Version: V4

Firmware Version:

Hi,

I've been using two Powerline extenders for 9 months with no problems. I haven't changed anything at all but they both suddenly stopped working. I've spent hours and hours trying to solve the problem.

At first the powerline button wasn't lit on either the extender or the adapter. I reset the extended and now the power, powerline and WiFi buttons are on but there's still not internet.

Please help!

1 Reply

Solla-topee

2021-07-15 07:48:33

Posts: 13644

Helpful: 2356

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Registered: 2020-05-19

Re:Av600 no internet

2021-07-15 07:48:33

@Helenl

If House Leds are ON on power line units , you could try some suggestions here:
1> change a different Ethernet cable between Main router and main power line adapter
2> try a different LAN port on main router.

If still the same problem,please connect a computer to router by Ethernet cable ( same cable that main powerline adapter is using) and check do you have any Internet? Please send us a photo of the IP address on PC when wired to router.

How many Leds are ON on the main adapter and powerline extender?
If connected to AV600 by WiFi or by wire, what is the IP address & Gateway on your computer? https://www.tp-link.com/support/faq/838/

Thank you.

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Av600 no internet

Av600 no internet

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