Disconnected from other Decos

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

2021-06-30 14:11:45 - last edited 2021-06-30 14:15:13

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2021-06-30

Disconnected from other Decos

2021-06-30 14:11:45 - last edited 2021-06-30 14:15:13

Model: Deco M4

Hardware Version: V1

Firmware Version: 1.4.3 20200918 Rel 74289

One (always the same) of my 3 Decos installed shows in the Deco App (2.7.4) as "disconnected from other Decos"

However, it seems to work? At least it gets to the White light normal status.

So; is it really working ok?

Is this a known problem?

Anything I can do to resolve this?

I have seen the question for other Deco models, but not for this M4R

Thanks

1 Reply

2021-07-06 09:28:19

Posts: 6831

Helpful: 3026

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Disconnected from other Decos

2021-07-06 09:28:19

Hi, if you have any wired laptop, you could connect the laptop via cable to this Deco to test the internet connection;

And a new firmware for Deco M4 has been released recently-1.5.0;

You could also try to update to the latest firmware;