Deco Red Light Every Morning

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Deco Red Light Every Morning

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Macca76

2021-06-30 13:30:35

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Registered: 2021-06-30

Deco Red Light Every Morning

2021-06-30 13:30:35

Model: Deco S4

Hardware Version: V2

Firmware Version: 2.7.4

We have three S4 units across a three story house with the downstairs one being plugged into the Sky Router (we have Sky Q).

Without fail, every morning when we wake up all three Deco units have a solid red light - resolved by resetting the wifi and unplugging the Deco unit connected to the router. This resolved the situation until the following morning !!

Has anyone come across a similar problem please?

Thanks in advance

1 Reply

TP-Link

2021-07-06 09:20:45

Posts: 6831

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Registered: 2018-07-23

Re:Deco Red Light Every Morning

2021-07-06 09:20:45

@Macca76

Hi, Did you set up any reboot schedule on the SKY router, or would ISP maintain their service automatically at night?

If the same issue repeated next time, could you please help me check the following details:

1. Did the SKY router keep working when Deco was red?

2. Please open the Deco APP at this moment, then go to More>advanced>IPV4, can I have a picture of this page?

3. if not resetting the Deco, just taking out the cable from the main Deco to SKY router, would the connection recover later?

4. Please try to log into the web UI of the Deco when it was red via http://tplinkdeco.net and save the whole system log to us;

Thank you very much and wait for your reply.

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Deco Red Light Every Morning

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