Deco M5 - Region / channel issue - devices unable to connect to lower 5Ghz channels.

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Deco M5 - Region / channel issue - devices unable to connect to lower 5Ghz channels.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 - Region / channel issue - devices unable to connect to lower 5Ghz channels.
Deco M5 - Region / channel issue - devices unable to connect to lower 5Ghz channels.
2021-06-16 05:52:02
Model: Deco M5  
Hardware Version: V2
Firmware Version: 1.5.3

Referring to this post https://community.tp-link.com/en/home/forum/topic/179556?page=2  where many other users had to get a special firmware from TP-LInk support.

 

Current issue. Some devices unable to connect to Deco M5 on 5Ghz because channel used is 44 and devices can only see channel 149 and above.

Problem does not exist when using older Tp-Link Archer C1200 where the 5Ghz channel can be manually set.

 

 

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#1
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Re:Deco M5 - Region / channel issue - devices unable to connect to lower 5Ghz channels.
2021-06-17 09:43:32

@adr1n 

 

Hi, may I have the model number of the older AC1200 router? Which channel did you choose on it, and the Xiaomi phones can connect?

 

Can we have the Xiaomi phones' models also?

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#2
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Re:Deco M5 - Region / channel issue - devices unable to connect to lower 5Ghz channels.
2021-06-17 12:24:18

@TP-Link  Thank you for your reply :)

 

My old archer is 1.0.0 build 20170905 rel.41738 (EU). Hardware version archer C1200 v1.0. I set it to channel 149 and it works with almost all my devices, Iphone/ipad, Xiaomi and my other TV Boxes.

Only when I upgrade to my new Deco M5; some devices like 2x new Xiaomi  phones and 1x iPhone 7 can only see the 2.4Ghz channel, and not 5Ghz.

 

Details of the devices that can't connect:

Xiaomi Poco X3 NFC Pro (just released earlier this year)

Xiaomi Poco X3 NFC  (released last year)

iPhone 7 , IOS version 14.5.1

 

Other Xiaomi/Apple devices that are OK like

Xiaomi Mi 8

Redmi Note 4

iPhone 7 Plus

iPhone 11

iPad Pro

 

 

 

Version screen cap

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Re:Deco M5 - Region / channel issue - devices unable to connect to lower 5Ghz channels.
2021-06-18 11:51:53

@adr1n 

 

Hi, thanks for all the details. We would like to follow up this case via email, please check and respond.

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