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AX5400 Set up no internet connection

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AX5400 Set up no internet connection

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AX5400 Set up no internet connection
AX5400 Set up no internet connection
2021-06-15 11:13:26
Model: Archer AX73  
Hardware Version:
Firmware Version:

Hi i just bought AX5400 Archer AX73

 

i meet some problem when i setup the routers, at first i using Tether app to set up but it keep show no internet connection then i change to laptop manually set up but still the same . The led internet light always orange. I change many lan cables even call to unfi TM ask then to reset the port ask for latest PPPOE username and password.  i reset the routers also. But still can't connect to the internet anyone can tell me what problem i met? I already follow the instructions youtube video step by step still cannot access to the internet.

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4 Reply
Re:AX5400 Set up no internet connection
2021-06-16 05:45:30

@KOID 

 

Please check this guide to confirm all the settings on the AX73 do match that provided by Unifi TM:
https://www.tp-link.com/support/faq/1585/

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:AX5400 Set up no internet connection
2021-07-17 08:01:41

@Kevin_Z 

I also new user to AX5400. I tried to use the solution provided. However, the router cannot detect the internet.

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#3
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Re:AX5400 Set up no internet connection
2021-07-17 08:04:06
Any other solutions? BTW, I'm using Unifi. I've tried to connected back with the old modem, it proveded internet signal. Is my AX5400 faulty?
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#4
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Re:AX5400 Set up no internet connection
2021-07-19 09:53:28

@HBO 

 

What are the VLAN ID settings on the old modem? What if you type in the same on the AX73? Please show us the screenshot of the Status page after typing all the correct information.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Replies: 4

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