New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting

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New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting

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New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting
New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting
2021-06-07 16:14:35
Model: Archer AX10  
Hardware Version:
Firmware Version: AX10 1.2.0 20210421 Rel. 64516

after update on this firmware it keeps disconnecting:(

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#1
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Re:New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting
2021-06-08 02:30:37

@rich123456789 

 

Can you please be more specific about the disconnect issue you are experiencing? Is it the WAN disconnecting, or 2.4G wireless, or 5G wireless disconnects?


If it is the WAN/Internet disconnects on the router, please confirm if you have a stable connection all the time with the ISP modem before and after the router firmware update. BTW, who is your ISP?


If it is the 2.4G or 5G disconnecting, please check if you can modify the wireless basic settings on the router, try to run a Wi-Fi analyzer to find a clear channel for the 2.4G/5G network, then change the 2.4G channel width to 20MHz, 5G to 40MHz, change the security to WPA2-PSK/AES, reboot the router and reconnect to the wireless network, then confirm.

 

Are there any Onemesh range extenders in the network? What if you disconnect them from the network, will the AX10 network become stable?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting
2021-06-08 11:05:53

@Kevin_Z 

 

mainly WAN disconnecting.. my ISP provider is Starhub.

 

and yes i do have onemesh range extender. So far router stable with range extender. 

 

 

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#3
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Re:New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting
2021-06-09 05:37:24

@rich123456789 

 

What is the model number of the Onemesh extender? Please confirm if the internet is stable if you remove the extender from the network.

 

Please also verify if the WAN connection was stable before the firmware update on the AX10. Ensure the Starhub modem is stable by connecting a PC directly to it, and monitor. BTW, how often does this disconnect issue happen on the AX10?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting
2021-06-09 12:59:17

@Kevin_Z 

 

the onemesh extender: RE300 version 1.0.7 Build 20210129 Rel. 60416

 

i guess internet is stable. 

 

in a day 2 - 3 times its disconnecting. 

 

 

 

 

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#5
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Re:New Firmware AX10 1.2.0 20210421 Rel. 64516 - keep disconnecting
2021-06-10 03:02:25

@rich123456789 

 

If that is the case, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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