Need Updated Firmware For Archer C6 V3.20(US)
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello,
My Archer C6 V3.20(US) Sometimes Disconnects the Wifi Connections . I have found an updated version For 3.20 Which is for EU Version . But not found for US Version . Can you give me an update for US version please .
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
No Dear, This is not only my issue , it is lot of people Issue . Just google it and you will find it . For a replacement What should I need to do ? Should I go for replacemnt or wait for Firmware update release ??
- Copy Link
- Report Inappropriate Content
We do understand your frustration about the issue you are experiencing, we will try to figure this out, don't worry. When the internet drops on the C6 and the internet LED becomes red, please login to the router web page to change the Internet DNS servers to something like 8.8.8.8 and 8.8.4.4, remember this should be done on the Network > Internet page.
After that, confirm again if the internet is stable.
- Copy Link
- Report Inappropriate Content
Dear, So much configuration is really hassle for a user !!! Please Inform you technical team to update firmware which is auto configuration and hassle free for a user - Like my previous router WR841N - This is totally plug and play, this do not need any configuration - Just buy and use hassle free . Left all the tension to TP-Link to handle all the hassle !!!
- Copy Link
- Report Inappropriate Content
We will do. Please try my suggestions first to change the Internet DNS servers on the C6, then confirm. The engineers will likely reach out to you via email to continue to troubleshoot your issue.
- Copy Link
- Report Inappropriate Content
OK Dear, Now I am at Office . I will update you few hours later .
- Copy Link
- Report Inappropriate Content
OK, I have settled the DNS as 8.8.8.8 .
Setting DNS as 8.8.8.8 after half an hour Wifi Disconnected and Internet Led turns into Red . Within very short time almost 10/15 seconds - Internet Led again turn into Green from Red automatically by itself . I didn't do anything . Internet Come back again automatic . Then Connected the Wifi again . From that time - I am surfing net almost 4/5 hours at a row and the Wifi did not disconnect and still using net without disconnecting . If I found problem further, then I will update it latter .
Thanks .
- Copy Link
- Report Inappropriate Content
Hi, please check the email and send us the whole system log on the C6, we will analyze.
How to export the system log? Go to Advanced > System Tools > System Log, choose the type and level of the system logs as ALL, click Save Log to save the system logs to local, then send it via email.
- Copy Link
- Report Inappropriate Content
I have sent the log file .
- Copy Link
- Report Inappropriate Content
Hello Dear,
Your Engineer Contacted me via E-mail . They gave me the solution . According their solution my problem solved . There is no more Disconnecting in my Router . Thanks to you and TP-Link Supporting Engineer .
- Copy Link
- Report Inappropriate Content
@R-O-N-Y can you share the solution here so that if anyone face this they can refer here
- Copy Link
- Report Inappropriate Content
Information
Helpful: 5
Views: 5212
Replies: 25
Voters 1
