Complaint
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Please give me the main complaints email.
not support.uk@tp-link.com because that's just the live chat support
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Sorry to hear your initial interaction with our Support Team was anything less than satisfactory, and we would appreciate another opportunity to follow up and address your concerns.
As confirmed with the support engineers, it seems the local support had provided a replacement, is the replacement not working properly, or you experience other issues?
- Copy Link
- Report Inappropriate Content
ALL I WANT FROM THIS CHAT IS THE EMAIL
SOMETHING LIKE complaints@tp-link.com
AND I NEVER GOT THE REPLACEMENT BECAUSE MY RMA WAS CANCELLED
I WANT TO COMPLAIN TO THE WHOLE OF TP-LINK AS I HAVE MULTIPLE COMPLAINS
- UK RMA
- LIVE CHAT SUPPORT
- SHIPPING PRICES
- Copy Link
- Report Inappropriate Content
Please help me
You are my only hope now
Please read my notes form many chats:
can i have your complains email
not the one support.uk@tp-link.com
today please
I am loseing patience here
Forget My RMA
PUT ME THOUGH TO A SUPERVISOR
IF YOU GOING TO MAKE THIS HARD FOR ME
5 mins later
"Please bear with me for a moment, I will update to you soon. Thank you!"
NO I AM NOT
YOU HAVE WASTED ENOUGTH TIME
5 mins later
"Please bear with me for a moment, I will update to you soon. Thank you!"
no answer me
Agent Hedrison DOES NOT LISTEN
Agent Rosette KEEPS ENDING THE CHAT AND WOULDN'T PUT ME THOUGH TO A SUPERVISOR AFTER ASKING 5 TIMES
AND I HAVE TO CLEAR CACHE AFTER EVERY CHAT TO STOP THIS:
Sorry, due to the network issue, you can not connect to the online agent.
DIFFERENT NAME:
agent:"I know it's you Jack"
me:HOW? SPYING ON MY IP ADDRESS
agent:Do not use different name or email
WHY?
agent:Please follow Sissy's guidance to process the RMA
---ASKED FOR COMPLAINTS EMAIL AGAIN
agent:Please follow Sissy's guidance to process the RMA
VPN time and differnet name:
me:can i have your complains email
me:not the one support.uk@tp-link.com
me:hello
---there no anwser
agent:Please bear with me for a moment, I will update to you soon. Thank you!
---nothing
me:Hola, I can't do my RMA becuase I have moved to spain
me:is anything going to make you answer me
HAD TO CLEAR CAHCE AGAIN
Agent Nico WONT LISTEN
ME:I HAVE SAID I AM NOT DOING THE RMA
NICO:Please follow Sissy's guidance to process the RMA
- Copy Link
- Report Inappropriate Content
IF NOBODY ANSWERS, THIS IS GOING TO COURT AND I MEAN IT THIS TIME
less than satisfactory
less than satisfactory
less than satisfactory
IT IS ALWAYS less than satisfactory
- Copy Link
- Report Inappropriate Content
Hi, we confirmed the whole process with the support engineers as well as the RMA office, they are willing to provide you a replacement, but they can only do this by following the local warranty policy, which requires you to send the faulty unit (if that is) back to the RMA office first when choosing the Standard process, then they can ship you the replacement:
https://www.tp-link.com/uk/support/replacement-warranty/
We hope you can confirm this with the local RMA office again.
- Copy Link
- Report Inappropriate Content
I WANT THE COMPLAINTS EMAIL, NOT THE RMA BECAUSE THE RMA WILL NEVER HAPPEN BECAUSE THE UK RMA TEAM WONT ANSWER MY EMAILS
- Copy Link
- Report Inappropriate Content
Hi, we don't have an email contact for receiving complaints only, but you can still contact the support via email or hotline to discuss the issue, if the current situation is not satisfying.
- Copy Link
- Report Inappropriate Content
NOBODY ANSWER MY EMAILS
- Copy Link
- Report Inappropriate Content
SORT THIS OUT
THIS IS RUBBISH SERVICE
MY RE200 IS E-WASTE BECAUSE IT CANT BE USED, SO I NEED A REFUND
YOU CANT GIVE ME A REFUND BECAUSE YOU DON'T SELL THE PRODUCTS DIRECTLY AND YOU SAY CONTACT THE SELLER
AMAZON DON'T CARE ABOUT MY RE200 NOW
ALL MY EMAILS ARE IGNORED
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 946
Replies: 9
Voters 0
No one has voted for it yet.