Solution Powerline Extender Acting as the DHCP server
This Article Applies to:
TL-WPA7510, TL-WPA9610, TL-WPA8730/8630(P) V2, WPA4220 V3, etc.
Problem Description/ Phenomenon:
What is Smart DHCP, and How does Smart DHCP work? Visit TP-Link Smart DHCP Makes Network Configuration Simple.
Some users may find that after the power outage or router’s rebooting, even after router’s internet is back and up running, client devices still get IP address from powerline extender, and cannot connect to the internet.
Note: if router loses internet and then goes back afterwards, powerline extender will do a scan automatically, if it detects another DHCP Server is running, it will disable its own automatically (when powerline units remain paired), and the devices will get IP address from main router then access the internet through that.
Troubleshooting Suggestions:
1. Double check if the main router’s internet is actually back ON and working fine.
To confirm this, wire a computer or laptop to another LAN port of the router using an Ethernet cable, leave the main powerline adapter connected to the LAN port of the router as well, check if you can access the internet successfully on the computer or laptop. If yes, that means the router's DHCP server is up and running; If not, you will need to check what's wrong with the router after the reboot or power outage.
2. Make sure the powerline adapter and extender are still paired (house LEDs are ON), show us the IP address on the clients devices. Compare that when the internet is good and when it is not.
How to check the IP address on a computer: https://www.tp-link.com/support/faq/669/.
If your model is not listed or the issue persists, please report back with the information below to help locate the issue.
Or send a support email to TP-Link technical support with title ‘[Forum ID 265692] Powerline Extender Acting as the DHCP server’ to get further assistance:
1. How did you find out powerline device's DHCP server does not work properly? Did you often reboot main router or is there often power outage in your house?
2. Does router’s internet work fine at that moment?
3. LED status on both powerline units.
4. Brand and Model of router, the network topology, for example:
ISP modem --- Router Archer C7 --- PA8010 .... <powerline> ...WPA8630P --- Asus laptop model X.
5. Model & OS of devices that connected to wireless powerline unit.
6. Model number & firmware and hardware version of your powerline KIT, update the firmware if it is not the latest version:
How to update the firmware of the powerline adapter using the tpPLC Utility: https://www.tp-link.com/support/faq/1091/
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@Solla-topee THIS ONE IS ALSO INTERESTING. WHERE ARE YOU? HAS MOVED OUT OF TOWN...
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Hello everyone,
Thank you for your continued feedback and patience. I reached out to our team again recently and here are some updated information.
1> There will be more new beta firmware to turn DHCP off (by setting up static IP to turn off DHCP, not affected by PLC powering off or reboot). As this involves many Powerline models, the detailed ETA is not yet confirmed, (noted the priority for the models being frequently discussed in community) I will update on this thread for if there are any new beta firmware come to me.
Please leave your device model & hardware version & case description if you are new to this thread.
2> The request/ suggestion of adding the independent DHCP feature (DHCP ON/OFF feature) has been considered on some powerline line models, for which model is still under planning and unclear to us. As I learned about, the current planned model is TL-WA8631P V2 and the new firmware with this feature is under test stage. Usually official firmware test stages could be very long to insure the firmware stability and be suitable for all users, it is recommend to keep an eye on our official website for new firmware release.
Best Regards
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Thanks for your reply.
Solla-topee wrote
1> There will be more new beta firmware to turn DHCP off (by setting up static IP to turn off DHCP, not affected by PLC powering off or reboot). As this involves many Powerline models, the detailed ETA is not yet confirmed, (noted the priority for the models being frequently discussed in community) I will update on this thread for if there are any new beta firmware come to me.
Please leave your device model & hardware version & case description if you are new to this thread.
Edited:
- When will this be available for TL-WPA8630(EU) v2?
- And secondly: Releasing new beta firmware is good, but when will this functionality finally be available in production firmware?
Solla-topee wrote
2> The request/ suggestion of adding the independent DHCP feature (DHCP ON/OFF feature) has been considered on some powerline line models, for which model is still under planning and unclear to us. As I learned about, the current planned model is TL-WA8631P V2 and the new firmware with this feature is under test stage. Usually official firmware test stages could be very long to insure the firmware stability and be suitable for all users, it is recommend to keep an eye on our official website for new firmware release.
I've searched this thread, and have not found anybody mentioning the TL-8631P V2 model. Why would you focus on that model?
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Hello - I am having this exact issue with my WPA-9610. Can you please provide a beta firmware that allows me to disable smart DHCP? Thanks.
1. It's occurred after a power outage affecting the router and also when the internet has temporarily gone down.
2. Yes, working fine. I unplugged and plugged in the affected powerline adapter and now everything is working. But this issue has happened multiple times, need a fix.
3. Powerline leds are all green
4. ISP modem = technicolor (not sure model)
router = Pakedge RK1
affected powerline device is WPA9610 1.0. I have two of those + PA9020 2.0 + PA9020P 30
5. Devices connected: iPhones, MacBook pros, Apple TV, nest cams
6. WPA 9610 1.0 firmware: 1.0.0 Build 20170324 Rel.68659
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So by email there was said to be new firmware by March. We're at the 8th March, that is well over a year since this fiasco started and people asked for a proper firmware fix.
Frankly I do not care if there is a switch to switch on and off the DHCP feature. TPLink made devices that didn't have the feature before and there is absoilutely NO EXCUSE for not being able to adapt the firmware from older powerline devices to give simple WiFi or Ethernet connection without the DHCP garbage being in the firmware AT ALL.
It is no longer reasonable for TPLink to be giving excuses like needing testing time, stop faffing about and fix the firmware or be hoinest and say that you don't give a damn about the customers who bought the product.
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Hardware version: TL-WPA4220 5.0
Firmware: 1.0.1 Build 210305 Rel.64377n (6985)
Same problem here as other users. I'm really quite worried because you don't offer any solution. It does not matter if you disable Wi-Fi and only use rj45, it constantly gives problems, it constantly loses the network. It takes forever to get the network back.
Will you offer any real solution one day? Should I throw this device in the trash? Are you going to update us the information someday? Offer us a real solution now!
It's really outrageous
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